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Hello,
A few days ago a pink vertical line appeared on the right side of my display. I've only had this device since October, as I decided to exchange my Note7 for the S7 Edge. Apparently, after doing some research on Google, this seems to be a common defect with this device. One temporary fix is to push lightly near the right side of the Samsung logo on the top of the phone. However, eventually the pink vertical line will reappear. My device is still in great condition and I treat it with care so this is disappointing to say the least. Will I be able to exchange it in store with a new device free of charge? Thanks.
Solved! Go to Correct Answer
I went to a Verizon corporate store and explained to the employee about the issue I was having. He performed a screen test on it and determined that it was eligible for an exchange. Verizon is sending me what they call a "certified new" device through the mail.
From what I understand these are devices that were brand new and were used by a customer for a very short amount of time (maybe two weeks). Honestly, I just want a device that works at this point so hopefully I won't face the same pink line issue as I did with my old S7 Edge.
I did not contact Samsung directly about this issue.
No you can't exchange it months later free of charge. You should contact Samsung directly for your warranty repair options including sending the phone to them for repair.
I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.
Ann154,
Thank you for providing this option. All customers can always contact us for warranty replacement options.
ryedogg31,
Help is here! We surely don’t want for you fairly new phone to have a pink vertical line on the screen. I’m going to send you a Private Message so that I can gather much needed information to assist you. Please respond to me in the Private Message to continue. Thanks!
AliciaS_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the ?Correct Answer? button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!
I too have seen a lot on this vertical line showing up on the s7 and the edge. Seems this starting to be a common problem in a lot of different forums that I have seen.Have you gotten in touch with Samsung they are aware of it and I have seen where they have sent out new phones but some of them have done the same thing again.I have a s7 edge myself and would be interested in their responses to you.Could you please keep us posted on what happens?
I am having the same issue with my phone. I noticed the pink vertical line a few weeks ago.
I am getting very frustrated with this phone!
I went to a Verizon corporate store and explained to the employee about the issue I was having. He performed a screen test on it and determined that it was eligible for an exchange. Verizon is sending me what they call a "certified new" device through the mail.
From what I understand these are devices that were brand new and were used by a customer for a very short amount of time (maybe two weeks). Honestly, I just want a device that works at this point so hopefully I won't face the same pink line issue as I did with my old S7 Edge.
I did not contact Samsung directly about this issue.
Start a new topic or ask questions in the open forum.
