Is anyone having problems with the wifi and bluetooth not connecting? I've tried removing apps, factory reset, removing the battery, and replacing the antenna. Any suggestions?

[JayLew79]

Is anyone having problems with the wifi and bluetooth not connecting?  I've tried removing apps, factory reset, removing the battery, and replacing the antenna.  Any suggestions?

[MiiHere]

Your Samsung s4 won't connect to your Wi-Fi? What happens when you try?

What Bluetooth device are you trying to connect to your s4? What happens when you try?

[JayLew79]

It turns dull green rather than the light green but never connects. I

flip it to the on position but it goes back to off. The Bluetooth does the

same. Neither ever scan for open network or Bluetooth. This started with

the lollipop upgrade.

[MiiHere]

Did you factory reset after the update?

[JayLew79]

Yes, even removed apps just in case something went funky. No luck

[MiiHere]

What do you mean you removed apps? When you factory reset did you disable app data and restore? Factory restore would remove apps.

[JayLew79]

I did a factory data reset, this did nothing. I restored my apps and

deleted some permanently. This ducks because I'm running up my data

[JayLew79]

Anything else?

[vzw_customer_support]

I appreciate all the troubleshooting you have done so far JayLew79! I would love to take a closer look into your account. I have sent you a private message so I can assist.

AmberF_VZW Follow us on Twitter @VZWSupport If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!