Issue sending picture messages

[le_gibson13]

I have no issue sending or receiving pictures from other people with my S4; however, when I send pictures, I'm regularly told by who I was trying to send it to that it wouldn't come through or wasn't attached. On my end it looks like it when through, though. Some of my AT&T friends receive a message saying the message was deleted. I have the issue with all carriers, including Verizon, and with mulitple different phones. I've checked the Global/LTE mobile data issue and this problem happens when I'm on WiFi and when I'm not. Happens at least half the time. Sometimes, they get it if I resend it, but many times it's a lost cause. Really frustrating...I didn't have this issue with an iPhone, but it's making me want to switch back.

[vzw_customer_support]

Thank you for reaching out to us, le.gibson13. We're here to help out with this picture messaging issue. What text message app are you using? Is it the original messaging application, or a third party app?

NicandroN_VZW

Follow us on twitter @VZWSupport

[le_gibson13]

I'm using the original messaging app. I don't have issues using 3rd party applications.

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Verizon Wireless Customer Support <forums@verizonwireless.com> wrote:

Verizon Wireless Customer Support created the discussion

"Issue sending picture messages"

To view the discussion, visit: https://community.verizonwireless.com/message/1115855#1115855

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[vzw_customer_support]

I appreciate the information, le.gibson13! Are you able to receive picture messages at all? Also, does this happen while using WiFi or when mobile networks is turned on? Share additional details so that we can help!

Thank you,

LenaA_VZW
Follow us on Twitter @VZWSupport

[le_gibson13]

Yes, as I said in my original issue, I can receive them and it happens on or off wifi. 

Sent from my Verizon Wireless 4G LTE smartphone

[vzw_customer_support]

Thanks for clearing this up le.gibson13

It may be the device. Let's get to the bottom of this. How much memory do you have? Please try deleting all old messages and retest. Then power down and remove and reinsert the Sim Card.

JoeL_VZW
Follow us on Twitter @VZWSupport