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Issues with Samsung Galaxy S4 and VZW Software Upgrade Assistant - Samsung

After receiving the latest update I545VRUFNG6 VZW Software Upgrade Assistant - Samsung gives the following statement when connecting my SG4.

"Your device current firmware is not supported to update firmware." Even the Repair Assistant gives this statement. Is there an update to VZW Software Upgrade Assistant - Samsung?

Thanks,

Gregg

Comments

Verizon_Support

Hi gpeterden!

I apologize for the inconvenience, we'll get this figured out! You mentioned connecting your device are you referring to when you attempt to the connect the device to your computer or another type of connection. For software updates for the Software Upgrade Assistant visit:http://vz.to/1v9pvPF .

Thanks,

AyaniB_VZW

Follow us on Twitter @VZWSUpport

gpeterden

Yes connecting phone to computer via USB cable. Software Upgrade Assistant says it is up to date.

Thanks,

Gregg

Verizon_Support

Hi gpeterden!

Thanks for clarifying! Can you attempt to uninstall and reinstall the Software Upgrade Assistant? After reinstalled, please advise if the error message persists.

Thanks,

AyaniB_VZW

Follow us on Twitter @VZWSupport

gpeterden

I've un-installed the software several time now and I still get the same

message. Now my girlfriends S4 is doing the same thing after the update.

Thanks,

Gregg

On Oct 14, 2014 5:31 PM, "Verizon Wireless Customer Support" <

gpeterden

Ok. No more getting to the bottom of this. What do we need to fix this?

Gregg

ilmanzo31

I'm with you...same exact scenario. Randomly rebooting phone, and software assistant is not recognizing firmware.

Boricua3205

I "chatted" with a rep yesterday and their bottom line was "All that Verizon does is release the software to make it available to you. Verizon doesn't have a hand in developing the software, that's done by the phone manufacturer as well as Google for Androide phones. Samsung wold have better resource for software that they developed, I can assure you",

So basically they said, deal with Samsung, not our problem, you're screwed"

WTH!! They have a partnership with Samsung, they push it, it is their responsibility to contact Samsung and get this resolved, not their customers!!!!!

Boricua3205

We need to spread the word, flood Verizon Wireless | Facebook

gpeterden

Since our phones are "Branded" Samsung "Can not help us directly".

Branded = sold to providers to sale to customers. Providers are given generic phones and then alter the programming to work on their network and software. Branded phones are not able to used by other providers (i.e. Verizon phone being used by T-Mobile).

All patches come from Samsung to Verizon, then Verizon alters the software and sends it out as a push. So it will be a waiting game from Verizon to provide a correction to the mistake.

Gregg

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