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Issues with calls echoing on Samsung S21

I have been having intermittent issues with calls echoing back to those people I am talking to, both on and off speaker phone. I have tried several suggestions mentioned on other posts on internet searches, they seem to work when I make the change, but then it starts happening again. Also, the change doesn't always work for all callers. I made a change today, called one person with a Google Pixel phone and it was not echoing. I then received a call from someone with a Samsung Galaxy S21 and this person was receiving the echo. I have read many posts on the internet and it doesn't seem like there is a permanent solution to this issue. It is a very annoying issue for anyone that I call. I need some sort of permanent solution.

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Verizon_Support

Call quality is something that is important to me, and I wouldn't want to have calls echoing back to myself or to others when speaking with them, nandovette. I appreciate all you have done to try to narrow this issue down, and we are here to help. Can you tell me more about when this issue first started? To clarify, are you hearing the calls echo back on your end, or are callers hearing the echo on their end?

-Joseph

nandovette

The issue started over 5 months ago. The echo happens only on the callers side, I do not hear the echo.

Verizon_Support

Thank you for the information We want to figure out what's going on here and we're going to send you a Private Note so we can gather more details.

~Jesse

nandovette

Hi Jesse,

Where will I receive this private note? Email or text message?

Tricky218

I have the same issue with S21 phone. Just starting happening 4-5 months ago. I have had the phone for a year. It is necessary for me to use wifi calling since I don't have good Verizon signal where I am at. I usually don't use wifi calling except at home. I have switched internet providers and still the same issue. The issue is only when I receive a call and th person on the other end gets the echo. Always, if we hang up and I call them back, then there is no issue with echoing.

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