LED light no longer flashes when I receive a text after Nougat upgrade

[REGADK21]

After the Nougat upgrade that just happened a few days ago, the LED light on my phone no longer flashes when I get a text message.  It will flash just one time as soon as I get a text but only if I happen to be looking right at the phone as soon as it comes through, which is hardly never.  Afterwards, nothing.  I rely on the flashing light to see if I have a message because I can't always keep my phone right next to me.  Also, after the upgrade, if I get a missed call, it flashes green and it used to flash blue so I could tell if I missed a call or had a text.  I was COMPLETELY happy with the phone before the upgrade.  My motto is, if it's not broke, don't fix it.  I understand that others have certain issues with the phone and that's why updates are made but if it doesn't effect my use of my phone, why should I be forced to download the updated software?  It updated features I don't even use on my phone.  It should be up to the customer to decide if they want to upgrade the changes or not.  That is one thing I absolutely hate about these phones!!  Every time there is an update, it messes something up on my phone.  I absolutely dread it every time I see an update because I know I'm going to have issues.  Every single time I've had to upgrade, I have had something go wrong with my phone.  This is one thing I had to write about because it's a main feature I use on my phone and I want it back.  The other stuff, I just let go.  Can you please help me get my OLD phone back?  I would greatly appreciate it. 

[Ann154]

Which phone model do you have?

[REGADK21]

Samsung Galaxy S7

[Ann154]

Have you tried turning the LED notification off and then on again?

[REGADK21]

Yes, I’ve tried several times and even turned the phone off and back on again.

[TamaraH_VZW]

Thanks for doing all you have done so far, REGADK21.

It appears you are not alone since we have gotten other reports from S7 users that have encountered the same situation.

This behavior has been reported to the Message+ application team. We will provide more updates as they become available.

In the interim, you may be able to find an app in the Play Store that provides and LED notification.

We are so sorry for any inconvenience that this may have caused.

TamaraH_VZW

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If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

[DD88893]

Any updates on this issue? I'm still experiencing lack the same problem

[ted_k27]

Still having same issue

[vzw_customer_support]

Ted_k27 Thank you for the update. Let's continue working on the notification issue. Do you have any form of notifications that are working such as email and voicemail?

SheritaH_VZW

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If my response answered your question please click the ?Correct Answer? button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

[DD88893]

Yes, most notifications work. In all the cases where things work I get the

continuous LED blinking until I check the message.

Working: notifications for phone calls, e-mails, voicemails, and messages

through WhatsApp. Also, LED notifications for text messages I receive from

"favorite" contacts in Message+

Not working: Text messages received from anyone else (non-favorite contacts

and numbers I don't have saved in my phone) in Message+.

On Tue, May 9, 2017 at 11:00 AM, vzw_customer_support <

[vzw_customer_support]

DD88893,  REGADK21 ,  Ted_k27, your checking and verifying of settings have been so helpful. I really wish we had a fix for you today. The LED trouble has been reported to our Message + application team, and we await a resolution.

DavidH_VZW

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If my response answered your question please click the ?Correct Answer? button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

[REGADK21]

No, I have not heard anymore in reference to this problem.  I ended up just having to download an app so I would have use of my LED light again.  We shouldn't be required to download an app that the phone is supposed to do on it's own.  It's a little ridiculous.  I saw they just put out another software update and again, it states it's fixing things on my phone that I don't even use.  It doesn't state it's to fix the problems that plenty of us are already having.  I guess once I get sick of postponing it and download it, it'll mess up something else on my phone that they will not fix. 

[DD88893]

What app did you start using? Also, did you ever try the Samsung message app to see if notifications work with that one? I've only been missing notifications with Message+ (and only from non-favorite people, like you) so I wonder if switching to the other app makes a difference.

Verizon needs to fix this!!!

[REGADK21]

I downloaded Light Manager, which is free, and it seems to work great.  Also, it does give you more color options so you can customize your notifications even more.  I did not try the Samsung message app.  If you do, let me know how it works. 

[vzw_customer_support]

REGADK21,

LED lights can become a habit. I understand how important it is for the feature to work after your update. We have received feedback from many users about the lights not working after the update. Let's ensure that the settings are accurate. Please navigate to Settings > Notifications > Advanced, then ensure the LEDs are enabled for the apps you want. What happens?

KatiM_VZW

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If my response answered your question please click the ?Correct Answer? button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

[REGADK21]

Yes, I have already double checked that as well.  The notification for Message+ has always been on.  I've checked the settings under everything and done it more than once.  I've turned things off then back on again and it still didn't work.  I tried rebooting my phone before and after I turned them off and on again, still it didn't work. 

[vzw_customer_support]

I love seeing the LED indicators as well Regadk21. Is anyone else experiencing this issue? Can you tell me the steps you take to change your notification for your LED?

AmberF_VZW

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If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[REGADK21]

Okay, I believe I figured something out. My brother sent me a text and I actually saw the green blinking light, continuously, so I thought, yay, it fixed itself. Well, to my dismay, it was not fixed. What I have found is that only text messages from “Favorites” in my contacts will make the light blink.

To answer your question……..I read on line that others are having this problem as well after this Nougat update. No one had answered or helped them from what I found so that’s why I contacted you all. Steps I took were:

I went to “Settings”, then to “Display” then to “LED Indicator” and turned it off then on again. I have done that a few times. One of the times after I did it, I completely turned my phone off for about a minute or so then cut it back on, hoping it would reboot it. Still didn’t work. I did it again and then immediately after turning it on, I went in again and turned it off then back on again. Still not working. I also went into my “Settings” under my text messages and where it shows “LED Color”, it shows green. I clicked on it again and saved it. That didn’t fix the problem either. Soooo, any suggestions?

[WARUMONO0216]

I am having this exact same issue since the "update" (shouldn't updates improve, not break everything!?) No LED notification for text messages through Verizon Message+, also using Samsung Galaxy S7. I've tried everything you can think of and then some.

I eagerly await an actual solution as well!!

[Starlytte]

I have a Samsung Galaxy S7.

The lack of blue LED flashing for new messages is only one of many problems I've been having since the new software upgrade to Nougat.  I've tried every possible thing I can think of, and all of the above responses as well.  Is there a database somewhere listing all of the issues with Nougat?

[bearone21]

setting/display/led....nougat defaulted "off"