LG G3 Lollipop issues and ultimatum

[Jaggasaurus]

Verizon. It is not my job to have to trouble shoot my phone everytime you guys push out an update.

This is something that you need to have fully tested and ready to go.

My LG G3 is borderline useless right now thanks to all of the issues with the new Lollipop rom that is currently available.

This needs to be fixed, or an easy roll back option needs to be made available. I have yet to see Verizon even comment on posts like this as of yet.

If you want to retain me as a customer. I need to hear something from VERIZON within the next few days. If not I will be jumping ship over to Sprint, or AT&T or whichever competitor I see fit. This is completely unnacceptable.

I paid a premium for this flagship phone. I should not have to be out of a phone without any responses on what to do about it because Verizon as a company can't properly bug test their software releases.

[vzw_customer_support]

Hello Jaggasaurus,

I'm terribly sorry to see that you're experiencing issues with your device! Updates should be fun and exciting, with new features, not frustrating! We don't want to see you go. Let's see what we can do to improve your device performance. What issues have you experienced since updating?

MichelleH_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[kcote75]

My LG G3 has been slower than dial up when connected to Wi-Fi ever since the lollipop downdate. I called Verizon last weekend and they said they have been hearing this a lot yet couldn't offer a solution. Almost a week later still in the same position.

[kcote75]

Wouldn't even offer data until this issue was fixed.  Was told Wi-Fi is a luxury that a lot of people don't have.  Unbelievable.

[bizzareone]

Have you contacted LG on this mater? Since LG built the phone and Verizon is a Cellular Service Provider.

By changing carriers, do you think the software for the operating system is going to be different? Check some of the other providers community forums and see how many people are complaining about the lollipop update. It's not  the providers (VZW, AT&T, etc.) fault that the software is bad.

[dkmahan]

This is not just an LG problem. Look at posts for other phones. The date and time on my Motorola Razr Maxx HD is three months in the past and it will not set automatically and the manual date time option does not work! My phone worked perfectly before Lollipop. THIS IS A SOFTWARE ISSUE!

[dkmahan]

I was on the LG forum looking for a replacement now that my Razr Maxx HD is useless. It was actually the latest Verizon KitKat upgrade 182.46.15.XT926.Verizon.en.US that broke mine and many other customers Razr Maxx HD. The story is the same GREAT PHONE + VERIZON UPDATE = JUNK. So many phones are broken by these irreversible upgrades that it almost looks like a plot to make you upgrade and sign another two year agreement.

[dkmahan]

Continuing my research for a new phone. Looks like Samsung has the same issues. The following is a cut and paste from the Verizon Samsung board:

"Samsung Galaxy S5 Lollipop Update Problems: Same problems as everyone else: battery drains, super hot/cool down mode, intolerably sluggish (including typing).  Phone is practically useless."

Motorola, Samsung and LG! Do you still think it is a hardware issue?

[flutterfly8497]

No, not an LG, Samsung, or Motorola issue.  Not a Verizon issue either.  This is a software issue caused by an update to the Android OS, which LG, Samsung, and Motorola (among others) use.  While the carriers are the ones who ultimately release the update to customers, they do not create and fix any OS.  All the major carriers (and probably smaller ones as well as prepay providers) are getting complaints about this from customers.  Check this article out...it will show you that this is a universal issue with the Lollipop update, regardless of carrier or make/model of the device.

LG G3 Android 5.0 Lollipop Problems Reported By Users: Battery Drain, Slow Charging, Wi-Fi Issues An...

[Salmo80]

Based on a moderate amount of research, the majority of the problems (decreased battery, slow charging, high temperatures, poor wifi connectibility) span different manufacturers and service providers.  I have been able to fix these for the most part by performing two complete resets of the phone and modifying the ipv6 setting on my home router; however the main wifi issue cannot be fixed without rooting (I do not recognize downloading a 3rd party app of questionable reputation as a fix). 

From what I've read, the lack of push notifications while on wifi IS a problem which only affects the G3 (VS985) on Verizon service.  Therefore it IS Verizon's software which is degrading the usability of the phone.  I have spoken with two representatives who were aware of the problem and say "LG is working diligently to provide them a software update to fix the problems with Lollipop".  I hope it happens soon!

Really glad I got this phone for free from Verizon or I would be irate, I suppose the true cost for it has come from many hours spent resetting the phone, reinstalling apps and settings in an attempt to get it functioning again.

[kapeman]

If they would just push the native Android OS without all the extraneous garbage, we could have 5.1 or 5.1.1 by now to fix the problem.

Why does it take over 3 months to get this rolled out? I don't have an option my home router to disable IPv6, so I am stuck.

[ggnmg3703]

Two other options would be to use DNSet or manually set your DNS on your router.  DNSet is a 3rd party app (use at your own discretion) and would be a workaround for all locations, whereas, a manual router setup would be only a local fix.  I use WiFi majority of the time at home so a local fix was good for me.  Of course, this does not fix all the issues that this update is plagued with, and these two options might not work for you. 

Personally, I got tired of waiting for a fix and I am now using an iPhone 6 instead of the G3.  I like Android but until Google corrects their majorly flawed update cycle....I am done with them.

[xtremegerman]

I have the same issue. Verizon won't do anything about this known issue. IPv6 is malfunctioning within Android L on certain devices. However, this issue was known about well before any update was pushed to the consumer. I believe this to be a cause for a nullified contract due to Verizon taking credit for the OTA official build, in which has rendered multiple consumers' devices useless.

I am finished with Verizon Wireless and will continue to look for a new phone, but now also a new carrier. I use this device for work and I can not alter company routers to disable IPv6. I am left declaring a static IPv4 address just to get notifications to go thru. Shortly after, I have to switch back to DHCP to allow apps/webpages to load completely.

Verizon will tell you to factory reset your phone or send in for a replacement running the previous version of Android. So they are basically stating they know Android L is having problems on this device, yet they will not stop selling nor pushing this POS. Congrats Verizon Wireless for finally offering devices that match your customer service

[ggnmg3703]

Yes, this is a very frustrating issue, but the root issue is with Google.  Google allowed this horrible update to be released to manufacturers and they should not allow botched updates to be released in this manner.  I am also evaluating my future relationship with Verizon, but I can tell you that no matter where you go the Android update issue will be present.  This is why I will no longer own another Android device until Google decides to fully rectify this horrible update cycle.  I am now using Apple devices....no, they are not flawless or immune to update problems, but at least I know that the update is coming straight from Apple only.  I don't have to worry about the update being touched by so many layers of changes.  Android might be more "open" but they have the worst update cycle, in my opinion.

[kapeman]

I disagree. I have a coworker that has an LG G3 running 5.0.1 on T-Mobile with no issues whatsoever.

[ggnmg3703]

Your coworker may be very lucky to not be experiencing any issues.  Many VZW customers have also not had any issues, but the flip of the coin shows many others have.  ATT customers have also been plagued with the lollipop issues, and I also think some Sprint customers have as well.  The problems can be traced back to when Google released the updates for the Nexus devices last year.  I knew about all the issues (battery drain, Bluetooth problems, WiFi issues, etc) well before it was released due to I read several articles about Nexus owners being ticked with Google over the updates.  5.0 also bricked several Nexus devices and is why no non-Nexus device probably ever saw that version.  Google finally released 5.1 and then 5.1.1 to rectify all of these problems but it will be months before non-Nexus devices ever see those updates.  Also, if memory serves me right Tmo released the update but then stopped a while back due to complaints.  It is possible that they partnered with LG to include/modify the code to correct some of those issues.  Lollipop has been a very frustrating update that has not plagued everyone, but it has messed up a lot of devices.  However, at the end of the day it is a problem with Google...not the manufacturer.

[kapeman]

I will give you that regarding anecdotal evidence.

On a side note, I wound up trying the DNSet app and it seemed to resolve the slow wi-fi browsing issue, but I do have a concern; if all it does is change your DNS resolver IP addresses then something else is going on behind the scenes.

I already had my router (the one doing DHCP) set to use Google's name servers. So, the DNSet app has to be doing something on the IPv6 side as well, if I understand the issue correctly.

If I am correct in my assumption, then that should be a cause for concern for those using DNSet.

[ggnmg3703]

I have found no evidence that the app did anything other than what it stated.  However, I was able to set my router to the top three DNS servers for my area and was able to get rid of DNSet after that.  Lollipop is notorious for being a bit unpredictable at this point.  You may want to assure that you are using the correct DNS servers for your area....you can download software or find websites that may be able to help you with that determination. 

[sk-89]

Try the 24B update and see if that fixes anything.  Fixed notifications on my G3.

[kapeman]

Thanks for the heads-up. This update seems to have fixed everything I have had a chance to test.

[craber586]

IS it better after the latest update? Mine is.