The Community is in Read-Only Mode as we get ready to unveil a brand-new experience. Stay tuned - something amazing is on the way!
The only time I've ever got the BSOD on my PC is when using Verizon's Upgrade Manager. Both times it caused my PC to crash while upgrading software and both times bricking my Samsung Galaxy S6. Now I can't shut off my phone--it's stuck on the downloading screen. What do I do now?
Smitty1960, we don't want that device to be a paper weight. When did this issue start? Were you attempting to download a software update? Are you able to access the alternate option to reboot your device by pressing/holding the power and volume up/down button?
LasinaH_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
Start a new topic or ask questions in the open forum.
