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I just updated my software on my S8 and all of a sudden the SD card that's been in my phone, worry free since I got this thing is now not showing up anywhere in my files and in the storage feature in settings... Is now showing corrupted. That's years of files, memories and photos gone that I can't get back. I even tried the SD card in a different device and same thing happened. May not mean much to Samsung but Def meant alot to me. Worse part is as soon as I started doing research on this... There were tons of people reporting the same thing happened to them.
the card went bad & needs to be replaced, no issue with the update.
Well my SD card worked fine before the update and was corrupt after, so I would think the update caused the problem as it has in the past.
Same thing happened with my S5.
you used a card from another device or purchased new for current phone....s8-8+.don't come with a card.
some sd cards are cheap for a reason!!
It's obviously too late now, but you should always remove the SD card before doing a system update.
No, it's not too late necessarily!!! If the OP did not format the card or write to the card they think is corrupted, it's likely the data can be recovered. The OP would have to place the card in a microSD reader, or a SD Card Carrier, depending on computer, and run a utility program that can locate the files. Some programs like Wondershare Data Recovery can even restore the file structure (but I'm not sure I would trust it afterwards). This utility isn't free, but it may be worth it to the OP. There might be "free" recovery programs out there. You'd have to do some looking via Google.
I have an LG G4 that randomly rebooted or updated - I may have inadvertently ok'ed the update after months of not now. Anyway after it's update it wiped a 32 GB SD card which had not been backed up. Yes I'm stupid knowing this is my 4th replacement of the phone. I immediately removed the card. I tried several apps and It wiped the card just overwrote the old structure with the same names. I know the feature to wipe the card was not selected so I can't figure out why it would do this. I even tried it in my old rooted Droid X and I'm at a loss. I've never not been able to recover data. Why would a phone update without permission and wipe an SD card. Anybody manage to have success let me know.what you used.
Kford1040, the scenario you describe is exactly why the SD card should be removed before system updates are installed.
i've never removed the sd card for updates dating back to the droid x in 2010.
sd cards don't come with these phones & the cards do die over time.
poor planning of hanging years, years & years fphotos on a single sd card, without any back-up is no excuse for blaming an update for wiping all the memories!!!
I've been told several times by VZW tech support people to remove the card before doing system updates.
some tech support reps are better than others.
did you ask if the card should be removed or ask if removing the card made any difference??
I’m really disheartened to see so many of you experienced trouble with your SD card on multiple devices and appreciate all the effort you have put into recovering those precious memories. While it’s not necessarily a requirement to remove your SD card before an update, it’s a good precautionary measure to back up the files for the card and the device before an update is performed. Verizon Cloud https://www.verizonwireless.com/solutions-and-services/verizon-cloud/ has certainly saved me from loosing my pictures in the past, so I highly recommend checking it out. There are many factors that can create an issue with an SD card, such as a change to the way that internal storage is managed on a device to a corrupt file on the card itself. What model and memory size is your SD card? Are you able to save new files to the card today?
JenniferH_VZW
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