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Loan Not Showimg In Bill

I bought my Galaxy Note10+ from best buy using a version loan that had a $500 discount with a $200 down payment, but my account says that my device was paid off. What happened? I don't want to get hit with some sort of fine for not paying off my loan.

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Verizon_Support

I know how important it is to have your account information correct. Where are you seeing that the loan was paid in full? If you log into your My Verizon do you see monthly payments under your device?

EllisandraC_VZW

MortalWombat

It's not that I see the lon payed it full, I don't see any loan at all. When I go into bill I only see $107.03 for the monthy payment + activation charge. When I go to devices/pay off my device I see "You currently have no device agreements, so you have no devices to pay off." but I disticly remember signing a contract when I bought the device to pay it off.

Verizon_Support

That is certainly odd. Do you still have your receipt from Best Buy? This should show if your phone was purchased with Device Payments.

EllisandraC_VZW

Ann154

Could it be possible you purchased it with a new Best Buy Credit card? The receipt should provide some clarification on how the phone was purchased.

MortalWombat

Here is the best buy order details:

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