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After installing Android 5.0 on by Note 3, my cell signal strength got much worse. At home, where my signal was decent but not strong before, I can no longer make calls. If it does connect, voice quality is poor and the signal drops constantly. I often cannot even send SMS messages now because of poor signal strength. Often, even when I go to an area with good signal strength, my phone will not connect, and I have to reboot it to reestablish a cell connection. At work, where I used to get full or nearly full signal strength, I now get only one or two bars. My daughter has a Galaxy S4, which she luckily has not updated to Lollipop. Side by side, it gets much better signal strength than my upgraded Note 3. What did the OS update do to the cell reception? My phone has become almost useless. Is there any way to fix this?
Same issue. Called tech support 5 or 6 times. New sim card, factory reset, etc. Nothing. Finally got them to agree to replace the phone even though the warranty has lapsed. Hopefully the new note works. Will report back.
Same exact problem with a note 4. Since Lollipop horrible reception. My wife a ND sons phones also.
What I read said end of July 5.1 should be out, but it wasn't an official statement.
Shepstyle25,
I am so sorry to hear of the issues with signal since the update. What exactly was you signal like prior to the update and after? Only issues in certain areas since the update? Do you all have Note 4's running on Lollipop?
LindseyT_VZW
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If my response answered your question please click the �Correct Answer� button under my response.
This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
Hello,
In my area code which is 75662 my signal on Kit Kat was 3 to 4 bars with
occasional 5 to 6. Even in my home I was getting better reception as
opposed to just old note 2 in our home with 3 to 4 bars. After the Lollipop
update it is a consistent 1 to 2 bars in my home and maybe every now and th
we n 3 to 4. I noticed a lot more dropped calls going from my home down the
interstate to work where they never happened before. At first I thought it
was just me until my wife , daughter and sons experienced the same problem.
We all have Note 4 phones. What was weird n is my daughter in law has a
Note 4 also and hesitated to upgrade to Lollipop and her reception blows
ours away. Consist having 4 to 5 bars while ours are registering 1 or 2
with an occasional 3. My son uses his in graphic design for calls and he
won't use it thinking it will drop him while talking to a customer. We
resorted to using a land line on important calls. This is a serious problem
for us as we're paying for services we can't use. They even tried the hang
the Sim card bit that didn't help either. This is definitely an issue as
I've seen numerous postings about the lost of signal strength. I hope
something is done soon.
Regards,
[Name removed for privacy reasons required by the Verizon Wireless Terms of Service]
On Jun 7, 2015 11:45 AM, "Verizon Wireless Customer Support" <
I agree Shepstyle25! This is a serious problem. As a consumer and Wireless user I relly on my phone and know how important it is that we don't experience these dropped calls. We have a few Troubleshooting steps we can try to get your phone working like it was before the update.
When was the update done on your phone? Can take a few days for your phone to optimize back to normal. Since this happened after the Software update, have you tried running the Software Repair Assistance? Try this and keep us updated http://www.verizonwireless.com/support/samsung-galaxy-note-3-update/ .
When was the update done on your phone? Can take a few days for your phone to optimize back to normal.
JorgeO_VZW
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Thanks in advance for your help with this!!
My update occurred shortly after Verizon began rolling out the updates in
the US. As I assumed it would give me better performance I updated
immediately after it was released. It was no more than a day or two after
the announcement and availability. Every since then it's been nothing
short of frustrating to use the basic intent of a "phone", to call and
receive calls.
On Jun 7, 2015 7:13 PM, "Verizon Wireless Customer Support" <
Thanks for that helpful information. Can you run the Software assistant as mentioned in the prior post and allow 48 hours to test the service. Then message us here with the outcome.
SheritaH_VZW
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Thanks in advance for your help with this!!
I didn't run it for two reasons. The first it states it's for a Note 3 and
I have a Note 4. The second is that it requires a strong signal which I
don't have in my home. I would need to drive somewhere to a different
location to accomplish this. How long does this take ti complete.
On Jun 10, 2015 11:53 AM, "Verizon Wireless Customer Support" <
Shepstyle25
I understand your concern bout the service issues sicne the update. This is very concerning for us as well. At this time I understand due to the service issues in your home it may not be ideal to utilize the software repair assistant. Please try the following steps to see how this works for you. Please let us know http://vz.to/1QMzxO7.
TionnaB_VZW
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If my response answered your question please click the _Correct Answer_ button under my response.
This ensures others can benefit from our conversation.
Thanks in advance for your help with this!!
Not being comical but that's the reason for my comments is that after
Lollipop there isn't a good signal in my home to do the test. Do I need to
drive until a good signal is found
Also as I've researched this and found it to be more of a widespread
problem than the stores or is being admitted to I read in another thread of
another user who experienced the same issue but he had the Note 3. He
downloaded somehow and re-installed Kit Kat back on his phone and his phone
reception was restored. It's not a Sim card or area problem. Lollipop
simply has destroyed what used to be good phone reception for a lot of
people. I wonder if someone took a facebook survey how many others would
acknowledge the same problem. The sad part is customers are being charged
monthly for diminished service while given weak excuses when the cause of
the problem is evident. On the other hand if this were a customer with a
bill problem toward the company there would be threats to cut off their
service if they didn't do something about it. Amazing isn't it?
On Jun 7, 2015 7:13 PM, "Verizon Wireless Customer Support" <
Not serious enough to fix, though. I have done everything vzw asked and I still have terrible cell coverage. Factory reset was the last change I made and I am not willing to keep setting up my phone for your amusement. Just fix the software.
I, too, have experienced worse cell signal strength on my Note 3 since the Lollipop update. Where I live, I already have poor signal strength, but would have one to two bars prior to the Lollipop update. After update, my phone spends most of its time with no bars and an "X" next to the signal indicator. What's worse, if it is like this long enough, it does not automatically renegotiate when I am back in an area with good signal. It will stay with the "X" indicator until I reboot the phone.
I am not interested in playing the troubleshooting game, as this is clearly a case of poorly implemented software. I would like very much to know exactly when a fix will be put out.
And, Verizon, you better pray that I don't need to call 911 before you get this fixed. I doubt if an intruder would allow me to reboot my phone so I can call the police.
UPDATE:
This afternoon I was able to revert my Galaxy Note 3 from Android Lollipop 5.0 to KitKat 4.4.4. I did not have to root my phone, but I did have to download some software to load the KitKat OS onto my phone and I did have to download the OS itself. And I had to be willing to put the phone through a Factory Reset and go through the initial set-up again.
I am happy to report that doing so resolved my cell signal issue. And my phone, once again, will quickly renegotiate a signal when it moves from being in a no signal area to an area with signal. Whereas, on Lollipop, this would have required me to reboot the phone.
I am also thrilled that my phone now looks like an Android OS phone again, rather than the childish look of the Lollipop OS.
So, Verizon, there is the definitive answer. The Lollipop OS update does messed up the Galaxy Note 3's ability to maintain a connection to the cell tower.
Content modified as required by Verizon Wireless Terms of Service
Thanks for this news
How were you able to do this? I'm fairly tech savvy and think I could do it given the right direction.
I am in agreement, As I have just gotten out of an hour long chat with a Samsung Rep. He wanted me to do these ridiculous steps after explaining that the phone was at 4.4.4…was ok Lollipop….Terrible signal. Back to 4.4.4…OK signal again. They suggested I send my phone in to be "evaluated". Pointless when advanced users do the work for them and report the problem. And oddly enough, older phones do not get updates (stagefright anyone?) when "the next big thing" is about to arrive. There is no reason a well cared for phone should have 2 bars of signal in the Verizon store, when the only damage exists in the software/firmware compatibility. As a Class, maybe we can stop future occurrences of this behavior. Just my two cents on a phone thats now just a tiny tablet.
Hi RepairCelt,
How did you revert back? I do not want to deal with VZ because I know they will just anger me.
I have the same issue. I used to have full g4 signal at home, now it's next to nothing and sometimes it drops to g3 with less than 3 bars. I'm considering switching to other providers. Why would I pay a premium pricing for a mediocre signal...so much for the best g4 signal coverage.
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