Lost my mic

juzmes
Newbie

The microphone has disappeared  from keyboard and Google. Have Samsung S6 Edge.  Easy fix?

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vzw_customer_support
Community Manager
Community Manager

That may be an easy fix. Did you change your keyboard? Check Settings => Language and Input.

noahs_VZW

Follow us on TWITTER @VZWSupport If my response answered your question please click the Correct Answer button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!


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juzmes
Newbie

Still having trouble. I have powered off/on. Settings shows I installed

Swype; Apps grid doesn't show it so don't know how to UN install it; Google

Play has one word stating "purchased"; on same screen it prompts to

"lNSTALL"! I'm sooo frustrated! Odd part is I have enjoyed the mic and

used it often on "Okay, Google"! I used mic to email from phone! By the

way, the settings icon on keyboard next to "ABC" or "123" doesn't have the

mic icon either? Where did it go and how do I retrieve it? I just typed

this letter-by-letter! ...please help me!

On Feb 28, 2016 10:04 PM, "Verizon Wireless Customer Support" <

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vzw_customer_support
Community Manager
Community Manager

I know the Google mic does make it easier to type out your sentences juzmes. If you go to Settings>Language and input> Default keyboard. Does it show it being the Samsung Keyboard?  I know you mention the "Okay Google" this is actually a different option from your keyboard. Did you lose that from your home screen?
AmberF_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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juzmes
Newbie

Thank you for your reply. I received assistance locally. My mic is

back! "It's all good"!

I am using the mic now to send this to you.

You may close this inquiry with my appreciation .

Mary Ellen

On Mar 2, 2016 9:57 AM, "Verizon Wireless Customer Support" <

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vzw_customer_support
Community Manager
Community Manager

juzmes, we want you to have the best experience possible on that device. Software updates for the application will add and remove features. Did you recently update the software for that application? I apologize. The functionalities of that application are designed by the application developer and not Verizon Wireless.



LasinaH_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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