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Low Signal, Texts Not Sending, Dropped Calls After KitKat Update

I have two Galaxy S4 Phones. One for business and one for my personal phone. Both phones experience the same problems. Low signal, dropped calls and failed texts. Prior to the KitKat update I rarely had any issues with the phone. The only thing that resolves the failing texts is to restart the phone and send again. Verizon please fix I am so frustrated with this problem I am seriously looking at AT&T. I have tried the usual factory reset, pulling battery. It is definitely a software bug! When will a fix be available??

Comments

Patience_Gone

Welcome to the "Kit Kat ruined my phone and Verizon is clueless and not interested in fixing it" party.

I spent several hours discussing the matter with Samsung and Verizon. I finally Googled a solution and am happy again with my phone. We can't discuss the solution here at this party so don't ask.

Missmeggymegs

I just emailed about filing a class action lawsuit....Verizon points the finger to their partners Samsung and google to fix software upgrades cause countless problems. Samsung points the finger to Google and says we notify them. I had problems since September and no fixes yet. I paid for a phone with certain features and many barely work correctly because of the software upgrade they pushed on to my phone...jellybean & kitkat.

karrielm

Count me in Missmeggymegs! I just spent an hour being told that there are no known problems with texting! Even after calling over 7 times. The tech told me, they don't really look at these boards because it cannot be verified.

Verizon_Support

karrielm, your time is valuable to us and we want to resolve this messaging issue as soon as possible. Have you downloaded a 3rd party Text Messaging application to your device? If so, we recommend that you uninstall that application to ensure that it's not affecting your text messaging capabilities after the software update. You will also need to delete any unwanted text messages and power your device off/on to soft reset. Additionally, you will need to disable Wi-Fi and test the text messaging feature again. Keep us posted.

LasinaH_VZW

Follow us on Twitter @VZWSupport

karrielm

Hello Verizon!

I would absolutely love for you to fix this messaging issue for me.

I have done a hard reset, texts fail still, checked my phone in safe mode, texts fail still, told by Verizon to download and use Verizon Message,...none of the prior "fixes" have fixed the failed texts. This isn't even addressing the number of calls I don't receive anymore. They just go straight to voicemail, nothing on the call logs. Just like I never received a call. Even happened while a level 2 technician was calling me to test it.

I find it crazy that the amount of money spent on the phone, and the amount of money that I spend monthly to Verizon, that I have to restart my phone whenever I want to send a text. Or that I should have to disable WiFi to send a message...so I have to remember to turn off and on the WiFi when I want to text? I got this phone in March and never had an issue until the software update.

nuwk3r

Would you be able to post a link to the solution?

mcsmas

I've had the same issues since the Kit Kat update was forced on me by Verizon. Failed Text Messages, Low Signal Strength and unable to connect to my home WiFi. I've called Verizon many times.

Solutions I've been offered include: Restart phone, Reset my Router, Replace Sim Card, Shut Off/Turn On Phone Data/WiFi. All have failed to permanently resolve this problem.

Verizon definitely down plays this issue trying to say it's rare, but when I did a Google search while on the phone with Tech Support, the top of the list was this Verizon forum! A few minutes after I started reading this thread to her and Class Action Suit, our call was dropped and the rep didn't call me back....

Verizon please fix this problem... Seriously, people are complaining and frustrated ...

Verizon_Support

mcsmas,

I am so sorry for the issues you are having after the software update. Thank you everything you have done thus far with troubleshooting. Have you also done a factory reset on you device since the software update?

LindseyT_VZW

Follow us on Twitter @VZWSupport

nuwk3r

I am so fed up with this service and the phone!!!! Since the phone only works half of the time I should only have to pay half of my bill!!! Verizon QUIT TELLING PEOPLE TO DO A FACTORY RESET AND PULL THE BATTERY OR GET A NEW SIM CARD!! IT DOES NOT WORK!!!!!

THE problem is KITKAT!!

I want a number to call to get a refund on my bill.

Verizon_Support

I understand your frustration nuwk3r. We fully support our network and plans. We work closely with manufacturers and OS developers; however, we don't produce the devices, operating systems and software updates. Smartphones operate very similar to desktop, laptops and tvs for example. The home internet or cable provider is not involved with the specific devices and operating systems. I'm very sorry to hear of your difficulties. We want to troubleshoot as thoroughly as possible. Did you retain your apps during the update? Factory resets are recommended if you are experiencing app conflict with the new OS.

JonathanK_VZW

VZWSupport

Follow Us on Twitter@VZWSupport

jmil2014

In response to your comments Verizon - Smartphones are not very similar to desktops, laptops and TVs because ISPs do not sell these items to their customers. However, at least in my case, I purchased my Galaxy S4 from Verizon so Verizon should support any issues that are occurring. Also your company is the one pushing this update out, and are still pushing it out, even though it is obviously flawed.

I have been having nothing but issues with text message fails, WiFi issues and 4G LTE issues ever since KitKat rolled out. I've tried every trick under the sun from pulling the battery all the way to a factory reset and nothing works. I went to one of your corporate stores and they want to replace my phone that is only a few months old with a refurbished phone. Not only is that insulting, it won't fix the problem. My phone is even under warranty and your company is unable to fix the issue. I am under contract to pay my bill every month but on the flip side of that coin your company is also contracted to provide the service I am paying for and your company has been failing at that since the release of KitKat.

So where does this leave us, your customers?

Skyke101

I'm in the same boat as the rest of the S4 users.... What can we do? I'm sure someone with lawyer skills has been affected by this update? It's ridiculous! I can no longer use my phone while I am at work, and it only works for half the time when I am home. Before the update, there were NO PROBLEMS. Now, I am still paying them for mine and my wife's phone, but we now have not a fraction of the service we got before the update. And the idiots that try to give you 'Solutions' on here are a freakin joke! Have you called one and talked to them yet? They act surprised that your phone is having a problem, that they haven't heard of it before. COME ON VERIZON, FESS UP!!! COP TO IT!!!! It's obvious that Verizon is ecstatic about the whole ordeal, cause they are raking in millions from people that get fed up and go ahead and take them up on their Edge program, or that just ante up the $800 and straight out buy the S5 that has no reception problems.

ldybg827

I just upgraded to a smartphone in December. Everything was going great until recently. I like everyone else here am having issues with dropped calls, not receiving calls, and not able to send text messages without restarting my phone. Then there is an issue with having little or no signal. At first I thought it was just at home, but it's not. It took me almost 4 hours to send 2 text messages today from work. I work hard for my money and cannot afford to pay for a phone or service I do not have. What am I suppose to do? Who can resolve this problem?

nuwk3r

JonathanK, are you aware that Verizon is dropping T1 lines in some of their cell tower facilities and using microwaving instead because it is cheaper??? Maybe this is causing a bandwidth bottleneck in areas causing the failures???

Ang0108

I have had the same problems...and they have replaced the phone and still the same issues. It is past the point of ridiculous. I have been with Verizon Wireless for years but I am so irritated with the poor service and this crappy phone which for the record people are having problems with this phone on all the other carriers too.

Jen1201

I too am having these same exact issues and with NO HELP from Verizon. I JUST purchased my S4 in September and it began dropping calls (I could not place calls or receive incoming calls). After many visits to the local store, I finally reached Tier 2 (whatever that means) to receive what I thought would be help. I could answer the same questions many of you already tried. YES, I attempted to power on/off. YES, I did a factory reset MULTIPLE times. YES, I switched SIM cards. Etc., etc. I called and spoke with someone who told me I had two options: BUY a new phone (but, didn't I just do that in Sept???) OR have them send me a "refurbished" S4 (and by refurbished, they mean someone else's past problem) and I was reassured that a refurbished phone is "better than new." I received that "new" phone 2 weeks ago and guess what is happening again? Yep. Dropped calls. My first big mistake was getting rid of my iPhone. Second mistake? Trusting that Verizon would come through and provide TOP RATED customer service. I have been a Verizon customer nearly all of my adult life. I definitely will be looking elsewhere in the future. MAJOR disappointment.

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