WHY MUST I OPEN THE VOICEMAIL APP AND REFRESH TO RECEIVE VOICEMAILS?
We want your voicemail to work without any issues MANDIREISS. I'm sorry you have to refresh the app to get it working each time. What phone do you have? Do you have a Prepaid account?
KinquanaH_VZWFollow us on Twitter @VZWSupportIf my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
Do you have any background data restrictions set up on the phone?
I have the Samsung Galaxy 7. I do not have a prepaid account.
Nope, it is all turned off.
Would also like to mention it started as soon as the promo "Visual" voicemail ran out.
You should verify which visual voicemail you are subscribed to. You might not be subscribed to any of them which would explain why the application isn't working.
I am not subscribed to any "Visual". When prompted, I declined to keep the one that was on the phone for $2.99 a month. I just have regular voicemail.
Which phone model do you have? For some phones there is a free Basic Visual Voicemail that will let you use the voicemail application to access the voicemail. The basic visual voicemail should be listed on your account as a feature if you are subscribed to it. if you truly only have the basic non-visual voicemail then you don't use the application to access the voicemail. You can only access it by calling *86 through the voicemail key in the dialer or manually dialing it.
Hi MANDIREISS. I had the same issue and found a solution for it. What you will need to do is to go into SETTINGS then into APPS or APPLICATIONS, then look for your voicemail app. Click on the app to get to the setting options. Now click "force stop" then right after click "delete data". Once you did that restart your phone. Once it's back up start your voicemail app and follow the directions. That fixed it for me. I tried *86 before but that didn't work. Hope that helps you.
Good luck
