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Maps on WiFi not working after Marshmallow update

It was a long trek to get 6.01 apps all updated but now I'm down to the last issue. Maps works fine when WiFi is turned off. With it on, search does not work, navigation does not work, nothing. Have 3 different error messages. 1 = No Network Connection, can't connect to network, check your data connection and try again. 2 = Can't connect to Maps, try again in a few minutes. 3 = Can't Search ( comes up in a small bubble on top of the Google Maps overlay.

I have removed Maps and reinstalled, cleared network settings, powered the phone off, reset the phone, powered my WiFi down, tried different WiFi. Nothing has worked so far. If I need to use Maps sitting at my house, I have to turn off WiFi. Bluetooth on or off has no impact.

Suggestions short of factory reset are appreciated. Thanks in advance.

Comments

Verizon_Support

Thank you for bringing this to our attention, gerrym52. It is our goal to narrow this down and find exactly what may be causing this issue with the maps app. I’m happy to assist.
Have you attempted to power the phone up in safe mode? I have the steps you can take here http://vz.to/20hx6cC Even with the update son all the apps, there may be a third party feature that is causing an interruption with the maps app on wifi. We will be available and ready to help once chance additional details. Thank you for being the best part of Verizon.

SteveR_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

gerrym52

Thanks for the quick response SteveR_VZW.

I have booted my Verizon S6 into SAFE mode and have the exact same issue, Maps does not work on WiFi. All other devices on my home network have Maps that work just fine. This morning my wife's S6 and my son's... which updated to MarshMallow 6.01 2 days ago, I noticed has the exact same issue, i.e. on WiFi Maps will not search or update any map. Did not test her phone or my son's in SAFE mode but can do that if it would help. I'm doubting it will. I look forward to your next suggestion.

Verizon_Support

That does seem very odd to hear, gerrm52 I want to make sure that the GPS function is working the correct way while on or off w-fi service. Have you been able to test the GPS services with any other navigation applications from the Google Play Store? Do you have any kind of weather application on the phone? If so, does that pick up your correct location while connected to wi-fi? Please keep us posted.

KevinR_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

gerrym52

Google Maps is the only app I have for navigation and it does not work when I'm on WiFi. Gmail and my Google Drive do not work unless I turn off WiFi. Google Maps also does not work on Wifi even in SAFE mode. If I switch off WiFi the phone works fine on Verizon's service. GPS location utilities work fine when I'm on WiFi, like GPS Test Plus. It can narrow down a 3D fix quite easily, while just sitting at a large bay window in my dining room.

cahillsr

Your battery saver is most likely turned on try turning it off or

Try this settings battery, more, optimize battery usage, click apps not optimized , click all apps now turn off maps.

There is a bug in battery saving feature causing no internet connections problems on wifi

good luck

gerrym52

Tried this just now. No effect. Rebooted my phone just for drill. Checked settings for battery, Maps is still showing 'off' all others 'on'. Again, my Google Maps still will not search when my phone is connected to my WiFi. Error when trying to search says 'Poor Connection' 'Showing Limited Results'. If I turn Wifi off on my phone, Maps search works normal. as soon as I launch it the 'More From Recent History' shows up... which has been my tell tale clue things are working. Thanks for the suggestion though!

cahillsr

Try turning battery saver off and see if wifi problem goes away

gerrym52

Settings > Battery > Power Saving Mode = OFF

Settings > Battery > Ultra Power Saving Mode = OFF

Settings > Battery > More > Optimize battery usage = All OFF

Did I miss one?

No changes in Maps being able to search when on WiFi.

cahillsr

I have a S6 on 6.0.1. I just tested mine works no problem searching on wifi. Strange

gerrym52

Thanks for the comments, I have 3 S6's here in the family that all perform the same way. None of them had any issues on 5.1.1, they all have a problem on 6.01. So far I've only had this problem on my home router/WiFi, but again... even when on a DMZ the S6 cannot search. I have manually set DNS and tried various other changes. There is a utility called DNSet, theat runs a VPN tunnel. I've only tried it using OpenDNS's public DNS servers and Google's DNS servers, but it works on my WiFi when set either way. I find this promising but will have to sniff some traffic to see what it is that DNSet is actually doing to allow the S6 to function instantly correct. There is SOMETHING amiss in the S6's ethernet configuration for its wireless chip... has to be. What.. that is the question.

RHONNIE

I have the same exact issue. It's something we s6 n the update AND google. Maps does not work on wifiit, home or public, as well as Google play when downloading updates or new apps. I can get on Google n search n use YouTube on wifii n it's fine so the connection is not the problem. PLEASE FIX THIS!!! I am going over on my data bc of this. I did every single thing that was suggested here along with Verizon techs on the phone for hours...to no avail. And No one seems to know what is causing this, which I find absurd frankly. Get together with Samsung and Google and figure it out! It's not the router or a setting. I've tried it all. There's a glitch somewhere.

Verizon_Support

Thank you for bringing your device concern to our attention RHONNIE. Let's work together so you can get the most out of the marshmallow update on your Galaxy S6. We want to make sure that we have a clear understanding of the issue. Based on your previous post, are you saying that Google Maps, Google Play, and app updates work on cellular data and not wifi? If so then what error message, if any, are you getting when trying to use Google Maps on wifi? As you share the details then we can isolate the issue and customize a solution for you.

ArnettH_VZW
Follow us on Twitter @VZWSupport

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

CDRYE

I have an iPhone 5 and I am having the exact same issues. So frustrating... Has anyone found a solution?

Verizon_Support

CDRYE, we help you navigate with maps soon. What are the issues you have had? When did this start happening? What software is your phone on?

JoelR_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

gerrym52

An iPhone 5 on Marshmallow? Doubt this user's post belongs in this thread....

FG123

I am having the EXACT same problems. On the phone with Verizon for hours ABSOLUTELY no help!! All they know is to do a factory reset. I did one - still doesn't work. Verizon acts like I am the only one with this problem and that they never heard of this before!! I told them to Google it! I have an older Qwest DSL router at home and it works fine - but at work (where I need WiFi) we have a Netgear router and Google maps, updates, any downloads, or any streaming does not work. I have been a Verizon customer for over 15 years and they don't care at all about this problem. It's funny that I can read about many other people with the exact same problems yet Verizon tells me they have never heard of this before. Now I can pay more for data because of a bad update. Thanks Verizon!!

gerrym52

So far running DNSet is the only solution I have found. It cures the issue but WHAT is it actually doing? Changing just the DNS server settings in WiFi on the S6 with Marshmallow is not sufficient to remedy this issue. DNSet runs some sort of a VPN tunnel. Thanks to all for sharing your WiFi router types, for a while I thought it was only my TPLink AC3200. Verizon/Google need to look deeper, guess I need to call in... but I know they will want me to do a reset. I can boot into S6's SAFE mode and my problem does not change. That should be what Verizon tech support should take stock of. Don't they KNOW there is a SAFE mode and this is one of THE purposes of it?

Google S6 Safe Mode, its cake, but still will not help... but try it so you can SAY you have tried right with no success? Basically power down, wait a minute or so. Then hold the volume down button AND then press the power button. Do not let up on the volume down button. The S6 will boot into SAFE MODE. Try to search in Google Maps or download something from Google Play store. Nope. Still does not work.

SuzyQ

This is from the Galaxy S7 thread, but the issue seems to be with Marshmallow and Google maps - perhaps it wll help?

S7 wifi problem with Google products

gerrym52

IPV6 was one of the first things I disabled to troubleshoot. It makes no difference on my S6. It is currently disabled.

Thanks for taking the time to post the suggestion though!!!! :smileyhappy:

r3b1

I have an archer 3200, galaxy s6, same problems. After marshmallow upgrade Google services on wifi just doesn't work. I installed some network analyzer and it shows ip4 and ip6 addresses left in a state of "resolving" ... all google addresses.

gerrym52

r3bi,

Yep. Archer/TPLink C3200 here as well. I have disabled IPV6 in my C3200 for the moment. Only way I have this working is to load DNSet (available in the Google Store).

Really curious what is going on with this but have not found any solid leads as to what is causing it or what the fix is.

Thanks!

Gerry-

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