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After upgrading my Samsung Galaxy s5, my googlemaps.no longer works and when. It does, it doesn't reroute, my Bluetooth is also having issues syncing to my.fitbit. how do I fix these? My husbands phone has no issues.
Solved! Go to Correct Answer
I contacted support and did a system repair. It's working fine now, after 3 hours of backing up and repairing.
Consider yourself lucky. After I updated, I have a dead phone. Samsung rep at Best Buy told me that marshmallow isn't compatible with the S5 and killed my phone.
surprising that best buy can do the upgrade.
If you bought the phone from best buy and they won't replace it call samsung it might take time but 99% not rudely but explain that you are very upset that phone said it needed update the crashed if they don't want to replace your phone over something that is their fault then you will no longer buy their phones an you will tell everyone else also, and they should replace it but be nice
I apologize if you received misinformation. The S5 is absolutely compatible with the Marshmallow update. Let's make sure we can get your phone fully functional. What is wrong with your device?
JosephT_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!
After updating, overnight it apparently restarted and I got a message that
the phone had not restarted properly along with a discharged battery. Shut
off and recharged battery. Restarted the phone. Got a notification of some
sort and tried to see what it was. Could not. Shut phone off and it would
never start again. Tried removing battery, restarting with it on the
charger, took it to Verizon and Samsung at BestBuy. Cannot get phone to do
anything
On Jul 23, 2016 8:58 PM, "Verizon Wireless Customer Support" <
It troubling to hear this about the phone, Clpromptional. It is important to us that we take every troubleshooting step to get this resolved and I am happy to help.
Have you attempted to connect the phone to a home computer? Does the device have water or physical damage? Please provide a few additionla detals and we will be sure to get to work on this for you.
SteveR_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!
I have connected it to a computer. There is no physical damage.
On Jul 25, 2016 10:30 PM, "Verizon Wireless Customer Support" <
I contacted support and did a system repair. It's working fine now, after 3 hours of backing up and repairing.
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