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Marshmallow update

Since updating, I have intermittent signal(both network and wifi) problems. Never had problems prior to the update. Also have to call voicemail every time instead of accessing the basic visual voicemail. I often have ZERO signal. I have to have phone service. My son is deployed and I can't be out of contact EVER!

Comments

Verizon_Support

Having good service is important Karobe45. I'm sorry to hear you're having issue after updating your phone. What device do you have and what is your zip code. Lets perform some trouble-shooting to get this resolved.

KinquanaH_VZW
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If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

Ann154

Check the network mode setting and verify it is on the LTE/CDMA mode. You can also try reseating the SIM card.

Karobe45

Hi. I have a Galaxy S6 edge. Zip is 14733

On Apr 13, 2016 10:29 AM, "Verizon Wireless Customer Support" <

Bbalser89

I was having issues as well, after update, and mine was set to 'global' hoping this helps!

Verizon_Support

Thanks for providing the insight. Does it occur in multiple locations? Do others around with Verizon have service?
YosefTT_VZW
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If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

Karobe45

Yep. Happens at home, Jamestown, Buffalo NY, everywhere. I've heard from one other person having a problem after update. Also my son did on his IPhone, couldn't get texts and nobody around him could either. It's not just an update issue IMO. Could be coincidence. Another person also couldn't get voicemail with his visual voicemail recently.

Karobe45

Thanks. Mine is as well. Have tried the other settings, no joy.

Verizon_Support

I will keep my fingers cross Bbalser89. I am sure we will find your service together and continue to keep you connected. The steps provided by Ann154 are great, please check/ adjust the setting and keep us posted.

If this does not improve please advise when was the update done to your phone? What zip code are you in?
JorgeO_VZW
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If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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