Message+ App Keeps Crashing

geb4481
Enthusiast - Level 1

After the latest Verizon update, my Galaxy S22 Ultra's Message+ app keeps crashing and kicks me out of the text and or app all together. I have cleared cache, cleared data, and force stopped. Restarted the phone. Nothing. Still experiencing the issue. Please Help!

6 Replies
vzw_customer_support
Customer Service Rep

We're sorry you're having issues with your Message+. Have you tried to force stop the application and clear cache to see if this makes a difference? You can also try our troubleshooting steps here: https://www.verizon.com/support/verizon-messages-faqs/

~Ivone

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mountaingirl35
Enthusiast - Level 1

I have done this already and it is still crashing 

Tiffanyle79
Enthusiast - Level 1

I tried that too. Problem not resolved. 

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jav6
Champion - Level 3

@Tiffanyle79 wrote:

I tried that too. Problem not resolved. 


Have you provided feedback via the app settings to the developers?  Might not help, but there's a chance someone will respond.

...Just another VZW customer...trying to offer some assistance...
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mccart15
Newbie

I'm having the same problem since loading One Ui v 6.1

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vzw_customer_support
Customer Service Rep

Hello, mccart15. So sorry to hear of this. Help is here. Are you able to use the native messaging application that came with the phone? Does that allow you to send/receive messages? 

-Natasha

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