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Messaging Issues

I have a Galaxy S5 with the latest update. Periodically I will not receive text messages and also people will not receive my text messages. Thiss happens with both android phones and iPhones that I am contacting. It even happens on my fiance's S5 and she has Verizon as well. I've looked everywhere and I can't find a fix for the problem.

Comments

Verizon_Support

Imccabe3880,

Let's get these messages back up and running again. Are you able to make and receive calls without any issues? What's your zip code? Did you notice this issues began after updating your software?

KarenC_VZW Follow us on Twitter @VZWSupport If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

lmccabe3880

Calls have no issue, zip is 33442, and I believe that the issues began after updating to Android 5.0, but not 100% sure.

Thanks

bearone21

eliminate the verizon messaging app & use the default messaging app & your problems go away.

lmccabe3880

I wish. I have never used the verizon messaging app, always the default. That app is actually turned off on my phone...

Verizon_Support

Imccabe3880, thanks for those details. No issues reported in Florida. Let's take a closer look at your device since retreiving that software update. Have you powered it off/on yet? Please provide more details regarding the issues that you're having so that we can provide you with the next best step.

LasinaH_VZW

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

lmccabe3880

I have powered on/off multiple times. This issue has been going on for a while now. It seems to be getting worse. I've done a cache clean from the recovery screen as well. I don't use any third party apps for messages. I have problems with group messages, regular messages, iPhone messages, and a lot with my fiance who has Verizon and a galaxy s5 as well.

Verizon_Support

Imccabe3880, your wish is our command. You have the option of deleting that application from your device in Settings. However, it's a great feature. Click the link below for more details regarding that application:

http://www.verizonwireless.com/wcms/consumer/products/verizon-messages.html?intcmp=SearchBanner:VZMessages%20-%20tablet:TopOnly

LasinaH_VZW

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