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Mic Problem

govaflow
Enthusiast - Level 3
‎06-20-2013 04:24 PM

Anyone else noticed this phone (Gsiii) audio is messedup? When you record the video the audio takes like 2 seconds to activate like are you serious???? Im always recording videos and when somebkdy starts talking you cant hear them at first because the audio cuts 😕 please verizon fix this i cant even cut videos on vine and instagram because the audio cuts and its sounds uggly

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vzw_customer_support
Customer Service Rep
‎06-23-2013 05:16 AM

Hello govaflow,

Having audio on a video is just as important as capturing the moment itself. The last thing we want is for you to miss a precious moment that you want to enjoy over and over again. It will be my pleasure to partner with you and get this taken care of. May I ask are you having any other audio issues with your SGS3? For example, is speakphone working? Also, can I assume that you are yusing the original camcorder app & not a 3rd party app? Also, please share if there is any physical or liquid damage on the device. I'm looking forward to your reply.

Thank you...

ArnettH_VZW
Follow us on Twitter @VZWSupport

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govaflow
Enthusiast - Level 3
In response to vzw_customer_support
‎06-24-2013 03:17 AM

No physical damage at all and yes i am using the default camcorder app ..

The audio just cuts at first of the video and it makes the video start horroble and its not just my phone its a firmware issue

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vzw_customer_support
Customer Service Rep
In response to govaflow
‎06-26-2013 01:56 PM

Thanks for the additional details govaflow. How long have you had the S III? Has this always been an issue with the audio? Please open camcorder, select Settings, then select Reset. Once you do this, power phone off, then back on and see if it changes. Please keep us posted.

Thank you,
VanessaS_VZW

Follow us on Twitter @VZWSupport

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govaflow
Enthusiast - Level 3
In response to vzw_customer_support
‎06-27-2013 10:20 PM

Okay i tried those steps but still the audio cuts at tbe beggining ut srarts late plus the audio recording on this phone is horroble cmpared to other carrier galaxy's... and ive had this phone since july 22nd and it started doing that since the first ever jellybean update

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vzw_customer_support
Customer Service Rep
In response to govaflow
‎06-30-2013 05:17 AM

Hi govaflow,

Thank you for your additional response message today. We absolutely appreciate the past troubleshooting that you have completed. In order to continue a master reset is recommended on the device. To begin this process please visit http://bit.ly/Rt2aqh. Once this is completed please keep us posted of any issues, thanks!

MatthewS_VZW
VZW Support
Follow us on Twitter @VZWSUPPORT

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