Missing call and message usage on bill.
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Calls and messages not showing up on Verizon usage?
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We certainly want to make sure you can easily manage your account and access the usage. Is this affecting all records with nothing showing or is it missing only certain records?
-Yale
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It appears that I am only missing outgoing text messages.
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Thank you, for clarifying. Are these iMessages from an iPhone, or Android messages?
*Gert
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These are android messages.
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BigRod We want to be sure we understand your concern. Are you saying you want to see the printed messages on your monthly bill? -Dolores
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No, that’s not what I’m saying. When I log into my account online and go to usage, messages, it doesn’t show all outgoing numbers messaged only incoming.
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BigRod, we appreciate the clarification. No worries. We will be pleased to provide you with the help you need to resolve this issue. I sent you a Private Note. Please reply to the Private Note at your earliest convenience,
-Jacob
