I'm confused and upset. I noticed that in my texts with my boyfriend I am missing a majority of our shared media on Message+ ....I've never deleted anything on there and look back on pictures we exchange for the memories and now 75% of them are just missing. Is there a way to recover them or why did it even happen in the first place? I never went and saved most of them individually so I don't have them anywhere else unfortunately.
We never want you to be confused or upset, Carlieann. We're sorry to hear your shared media is no longer showing content you wanted to save. The Message+ app will not delete content but if content was deleted, you would not be able to get it back. You can learn more about Verizon Messages here, http://spr.ly/6604Kg3Ey. How old was this media? If you scroll through the thread does the media show there? Do your boyfriend by chance have any of the content saved on his phone? -Danielle
I'm having the same issue. Once I switched to s24 ultra all old shared media pictures are gone. My dad passed away last Friday and I need these pictures! I'm in a panic
Help please
rossw56, we're sorry hear that you're having problems with your missing pictures and videos on Message+. Do you still have your old device? Do you remember backing up your media using another backup service like Google Pictures or the Verizon Cloud?
~Jesse
To all: If you have syncing turned on in Messages+, the server only keeps 90 days' worth of data and anything older is removed. Messages+ is also being shut down in 2 months, so I'd back up anything important and switch apps while you can.
Start a new topic or ask questions in the open forum.
