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Missing shared media on Message+

I'm confused and upset. I noticed that in my texts with my boyfriend I am missing a majority of our shared media on Message+ ....I've never deleted anything on there and look back on pictures we exchange for the memories and now 75% of them are just missing. Is there a way to recover them or why did it even happen in the first place? I never went and saved most of them individually so I don't have them anywhere else unfortunately.

Comments

Verizon_Support

We never want you to be confused or upset, Carlieann. We're sorry to hear your shared media is no longer showing content you wanted to save. The Message+ app will not delete content but if content was deleted, you would not be able to get it back. You can learn more about Verizon Messages here, http://spr.ly/6604Kg3Ey. How old was this media? If you scroll through the thread does the media show there? Do your boyfriend by chance have any of the content saved on his phone? -Danielle

rossw56

I'm having the same issue. Once I switched to s24 ultra all old shared media pictures are gone. My dad passed away last Friday and I need these pictures! I'm in a panic

Help please

Verizon_Support

rossw56, we're sorry hear that you're having problems with your missing pictures and videos on Message+. Do you still have your old device? Do you remember backing up your media using another backup service like Google Pictures or the Verizon Cloud?

~Jesse

SynthpopAddict

To all: If you have syncing turned on in Messages+, the server only keeps 90 days' worth of data and anything older is removed. Messages+ is also being shut down in 2 months, so I'd back up anything important and switch apps while you can.

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