I've been using my Galaxy S4 mini (ok, you can stop laughing) as a mobile hotspot for a few weeks no problem. Today, all day, I try to turn on mobile hotspot and after "checking subscription status" message it returns with "Unable to connect". My data connection is fine, I can use the browser with no problem. I already opened a ticket but no help yet.
I am having the same issue. I won't laugh at your phone if you promise not to laugh at my Samsung Stratosphere 2.
Used it many years with no issue. It decided to stop working today (maybe yesterday, I was home all day, so I could have swapped over to the home network and not realized it).
Thanks for the reply. I've had no luck with VZW support 2 days now. Not sure my next step.
My Droid Maxx hotspot was working fine at 4:30am CDT on Wednesday 06/10/2020. When I tried to use the hotspot a couple hours later, I got the subscription error and it has not worked since. I have worked with VZ techs up three levels with no help. The issue is either my system level 24.21.7.obake or Android 4.4.4. VZ techs say phone software is not upgradeable and I need to buy a new phone. I think they upgraded their network making it incompatible with my phone software levels. I have a couple hours working with VZ techs and the last one says I need to buy a new phone. I have a problem with that. Everything else is working fine. It is a VZ product that is failing. I would understand if the issue was a non-VZ app.
I have the exact same issue in my Droid Maxx. Verizon did something on their end to kill our service. They are going to lose my families business. I like my phone and they turn off services to force you to buy a new phone. I travel lot and twice they have tried to trick her into buying a new phone. I am sick of the sleeze ball people at this company.
I’m having trouble with my Droid too, I reset hoping to fix it only making matters worse. Know I get get Voicemail, No. Mobile Hotspot, and I can’t update the IOS under system because it won’t connect to server. I’m not buying new phone, If they can’t this working ASAP, I’m done with Verizon. I’m paying 100 bucks a month, I don’t text, I make about ten calls a year. Hotspot an hour every morning so I can use my IPad. So there making out on me. Paying for 6 gigs, use about 2 a month..there loss. They sold me this phone, 700 bucks support man.
After 4 "support" sessions, here's where I'm left. I was told to do a "health check" using the My Verizon app. App was not current and would not launch. Attempted to update from and was warned that the app no longer supports my device! I feel, as do many others here, that this is simply another method to force me to update my phone. I am disgusted with VZW.
joealexander,
I'm definitely sorry that you're having this issue with your device. Being able to use all of the features of the device is a big deal. Most apps stop supporting older phones after a certain point. It isn't a matter of trying to force people to move but rather of the amount of work needed to maintain that many versions of the application. At a certain point so few people are using the app on a phone that the costs of maintaining that are hard to justify. That doesn't mean we can't figure out this hotspot issue though. Is that unable to connect message you get when you try to turn this on the full error message? Is there anything else the phone shows?
AndrewT_VZW
Question for those who have had this issue - are you also on the grandfathered unlimited data plan?
Not on any "grandfathered" plan. On the "Do More Unlimited" plan.
Dang. I was hoping we could isolate the issue that way.
It looks like all of us started having this issue at the same time - I've tried two different devices with my account and neither would work. It's for sure something on VZW's end. We just get to wait for them to come up with a solution. I really hope they have people working on weekends - it's gonna hurt to not have my hot spot over the weekend.
joealexander, we have sent you a Private Note, so we can further investigate.
DavidC_VZW
Never received the "Private note". I have received two emails asking if my problem was solved - of course, it was not. My mobile hotspot still does not work.
Ok, finally able to cut/paste link to browser and connect from outside My Verizon. As you can see, it seems to have worked.
Hello there, Theunclebob! We are concerned your device is not working as expected. We can go through some troubleshooting steps and get your phone working again. When did this start?
@joealexanderMaybe good news? Spoke with Tier 2 support again today and we went over everything - and she came back from a long hold and said this is a known issue and isn't related to the CDMA shutdown! We're still out of luck by the end of the year, but our hotspot should still be working.
@vzw_customer_supportIf you read through the entire thread, you should have most your questions answered. Started for me on the 11th at the latest, likely the 10th. I've tried two different Samsung Stratosphere 2s and a Samsung Stratosphere 1. I have an open ticket with Tech Support 003944571
Theunclebob, I can definitely understand your concerns. Information about our CDMA retirement is here: https://www.verizon.com/support/knowledge-base-218813/ Since you have a pending ticket, please let us know if you have any additional inquiries upon ticket completion. We'll be standing by.
Yes. My partner and I share an unlimited plan, his Moto connects just fine. My Samsung won't. I agree this is clearly a VZ problem, typical tech company trying to force customers into an upgrade.
The hotspot feature was working fine for over 2 weeks, but no longer works. Working or not, when I turn on hotspot, the first message is always "Checking subscription status". When working, that is followed by "Enabling hotspot". Since it quit working, the second message is "Unable to connect". followed by "Unable to connect at this time. Try again later."
I also tried to open MyVerizon which pops up a screen stating my version (13.5.0) needs updating to keep me safe with the latest security standards. Upon pressing the "Update" prompt and selecting Play Store it shows that the updated VZ app isn't compatible with this device and to contact the developer for more info.
Since many of the Verizon apps are interconnected for various functions, I am wondering if the Hotspot authentication is provided in the background through the MyVerizon app? Then this last Wednesday, something was changed that would no longer accept authentication from a phone with less than the new authentication version? It seems that different brands of phones are having the same problem while running Android 4.x.x which may not include the new authentication method.
Irregardless of what is causing the issue, if Verizon decides to sunset the Android 4.x.x level within their own apps, they should be obligated to notify customers well in advance (1yr+) of that proposed action. (Just like Microsoft XP, Win7, etc) That gives customers time to decide if they want to look at other options, other vendors, and not get locked into any new phone purchases.
I am concerned that in my two conversations with VZ support, I was told that the "solution" was to purchase a new phone. How many customers are having this same issue and are being told the same thing? How many customers are accepting this answer and dropping a lot of coin without question?
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