I moved into Verizon couple of months back .Everything was good until I decided to run the latest Samsung Galaxy update on my S20+. As soon as I ran the latest update, my Verizon SIM card stopped working (was not able to make/receive calls nor send/receive text nor mobile data).
I called into Verizon Tech Support, they took me for a ride for 2 weeks, they sent me a new SIM card . Tried the new SIM , that did nothing. Then after a few frustrated calls, Customer Care made me insert the old SIM , they did something on their end which fixed the texts and calls. I was told mobile data would start working in a couple of hours.Its already 48hrs and its not working.
The Tech Support team has 0 accountability. They put me on hold for long times and drop out as well. Its been almost 3 weeks since I have been able to use the services that I am paying for(I am on unlimited plan). A couple of reps (tech support tier 2) promised me for a call back and they never called back. As a last resort I am putting this message, if there is no progress i am probably thinking of moving to another service provider.
I am just disappointed with the level of service provided. Anyone faced similar issues?
