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My Android Messages not being received by iPhone users

Hello. I am at my wits end here with text messaging from my Samsung Galaxy S21 5G+. My phone works fine, but lately, and more frequently, friends/co-workers/family who have iphones are not receiving my text messages.

I have tried everything suggested online including clearing caches, restarting, maximing performance by cleaning up the phone (which I already do all the time) and clearing trash. I've even had a friend of mine who has an iphone use the tips found online to see if that would work. Nope. And it's not just her phone. It's everyone who has an iphone. I need to be able to text to iphone users for work/personal/family business so this is hugely inconvenient for me. I love Samsung, but if this continues I may have to switch to iphone and that is something I swore I would never do.

Anyone else having this issue, especially recently? Are there any fixes for it?

Thank you!

Comments

Verizon_Support

Smitty2626,

We are so sorry you are having trouble with your messages. We want to get to the bottom of this. Let's get a few more details.

Are you able to receive message from all users otherwise? Did anything happen or change on your device? Are you using Messages+?

-Jenelle

Smitty2626

Thank you. I am using messages+ and nothing has changed with my phone. It works perfectly fine in all other respects. Acquaintances with iPhone sometimes get my message, or not. It's very spotty. I have also noticed that for some with iPhone the text will show "delivered" others just say "sent" and sometimes they see those and sometimes they don't. It's super frustrating.

Verizon_Support

Smitty2626,

Thank you for the details. We want to find a solution. Do you receive messages just fine from everyone? The ones that say sent or delivered, do they actually get received? Do you know when this started?

-Jenelle

Smitty2626

I received messages from everyone with no problem. It started a few months back, but now it seems to be more frequent as it is happening daily. As for the messages that say "sent", sometimes they get them, sometimes they don't.

I appreciate you looking into this and am happy to answer any questions.

Smitty2626

One other issue I forgot about but it just happened again. Occassionally when I send iPhone users a text, they only get part of it or it goes thru to them looking like computer code. Just happened with a co-worker.

Verizon_Support

Hello Smitty2626!

We are here to help, and we know how important it is to be able to send messages reliably. How often does this happen to you? Do you notice if it happens at certain times of the day, or on certain days of the week?

-Michelle

Smitty2626

The partial messages are super random. As for the iPhone users not receiving my texts, that happens daily, several times a day and with various people. It's really a big problem.

Verizon_Support

Thanks for those details! When this occurs, is it only within group messages, or messages to individuals as well?

-Michelle

Smitty2626

Oddly it never happens in group texts. Only to individuals.

Hlatay

My family is having a similar issue.

We all use the Messages by Google App. We all have Samsung phones with Verizon as our carrier.

I have a Galaxy Z Fold3 5G, wife has a Galaxy S 22 Ultra 5G and my daughter has a Galaxy S21 Ultra 5G.

The 5G part doesn't mean anything currently where we live because we only have 4G service right now.

For all of us in my family, we have been having a similar problem as yours for months.

Frequently, throughout the day, when we text someone who has an iPhone, or text a group that contains an iPhone user, the text will get stuck on Sending...

Sometimes, the message goes through after waiting seconds to minutes and sometimes not. We have tried everything from turning off Chat features (Rich Communication Services) in Google Messaging to clearing the cache of the app, to force stopping the app and restarting. Nothing consistently fixes the problem.

Sometimes I can copy the message and resend it and it goes thru immediately, and sometimes not, so that is not likely fixing the problem either, as it is probably random as to when the text gets stuck on the Sending part.

Since you are having an issue with Verizon's Messaging + app and we are having an issue with Message by Google app, I can only assume, the problem is either Samsung or Verizon and not the apps themselves.

Verizon_Support

Hey there! We hear your concerns about your text messaging and help is here! I know how frustrating it can be when text messages don't work how they're supposed too. Please send us a Private Note, so we cna help you get this resolved asap! *Kris

Smitty2626

How do I send you a Private Note? I'm happy to do so bit I'm not sure what you are talking about.

Thank you.

Verizon_Support

Smitty2626, are you able to receive text from those users?-Dia

Smitty2626

Yes. I can receive message with no problems.

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