When I try to update to something better it says to check for system updates, go to settings, about device when service is available. My service IS available! I've tried from multiple places and have even been in to my Verizon store. What can I do??
Do you check for updates when connected to a strong 4G signal?
I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.
Yes. It was even tried when it was on WiFi at the store. No one had any solutions. They basically told me to just wait. 😕
Let's keep your phone up to date and running smoothly there Jenny2711.
What happens when you try to update your software? Does it tell you that your up to date or does it give you an error message?
Can you check the software and tell me the build number,http://vz.to/172Gwi8?
NicholasB_VZW
Follow us on Twitter @VZWSupport
I get an error message that says service unavailable...To check for system updates, go to Settings, about device when service is available.
My build number is IMM76D.I535VRALG7
Thank you for the details jenny2711! We want you to enjoy the new software update and regret to hear that its not allowing you to update to it. Have you tried to hard reset the device? First, we want to make sure that contacts are backed up with Google contacts (www.google.com/contacts) or with the Backup Assistant. Pictures should be saved on an SD card. Here is how to reset the device: http://support.verizonwireless.com/support/devices/knowledge_base.html/59267/ . Once you fully reset, set the device as new and attempt to download the software again. The update may not be available right away. You may receive a notification to update to it within 2-3 days.
Let us know if the issue persists. We can then assist with alternate options.
Thank you,
LenaA_VZW
Follow us on Twitter @VZWSupport
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