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My S7 edge will not get put of safe mode after a system update to nougat. My volume down button is stuck in place as well. HELP

MISSNITA24
Enthusiast - Level 2
‎03-25-2017 03:09 AM

I updated to the Nougat update last night, now my phone is lagging and will not come out of the safe mode. My phone was working just fine before this update, what can I do to make it go back?

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MISSNITA24
Enthusiast - Level 2
In response to vzw_customer_support
‎03-31-2017 10:00 PM

Finally figured it out, I had to get my phone repaired. They had to stick my volume button, as soon as the button was repair about to reboot phone completely and phone works like a champ!

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Ann154
Community Leader
Community Leader
‎03-25-2017 04:29 AM

Rebooting the phone should take it out of safe mode.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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MISSNITA24
Enthusiast - Level 2
‎03-25-2017 04:51 AM

I have rebooted my phone and powered it off and on several times, it does not work. My phone is still in safe mode

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vzw_customer_support
Community Manager
Community Manager
In response to MISSNITA24
‎03-27-2017 05:04 AM

Look no further help has arrived MISSNITA24. Software updates are meant to improve your phone, not cause you headaches. Let's get to the bottom of this.

I appreciate all you've done so far. Did the phone automatically power up in Safe Mode after the software update or did you manually enable Safe Mode?

Please reply to the Direct Message I sent you so we can access your account and further assist.

JohnB_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the ?Correct Answer? button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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Stoweby
Newbie
In response to vzw_customer_support
‎03-31-2017 04:21 PM

I am having the exact same problem.

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MISSNITA24
Enthusiast - Level 2
In response to Stoweby
‎03-31-2017 10:00 PM

Finally figured it out, I had to get my phone repaired. They had to stick my volume button, as soon as the button was repair about to reboot phone completely and phone works like a champ!

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vzw_customer_support
Community Manager
Community Manager
In response to Stoweby
‎04-02-2017 04:28 PM

Stoweby -

Being stuck in safe mode can be inconvenient when you are trying to use apps on your phone. Have you tried to restart your phone? Do any of the buttons on your phone appear to be stuck?

EricaC_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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MISSNITA24
Enthusiast - Level 2
In response to vzw_customer_support
‎03-31-2017 10:00 PM

Finally figured it out, I had to get my phone repaired. They had to stick my volume button, as soon as the button was repair about to reboot phone completely and phone works like a champ!

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