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My S7 will Not do File transfer to my windows 10 PC. USB Device not supported error. Can this be fixed?

JOEANY
Newbie
‎02-07-2019 02:55 PM

​My S7 will Not do File transfer to my windows 10 PC. USB Device not supported error. Can this be fixed?

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tikibar1
Community Leader
Community Leader
‎02-08-2019 03:52 PM

Have you tried a different USB cable?  Have you tried a different USB port?  Have you tried turning off the phone and attempting to connect again?  I'm assuming you've been able to transfer files before, or not?

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vzw_customer_support
Customer Service Rep
In response to tikibar1
‎02-10-2019 04:03 PM

JOEANY, we definitely want to ensure that you're able to manage the files on your phone. Help is here. Have you been able to successfully transfer your files in the past? For troubleshooting purposes, do you have another computer available to transfer your files? Looking forward to hearing back.

 

LorenzoP_VZW
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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Salisbury
Specialist - Level 2
‎02-08-2019 04:34 PM

Hi JOEANY, tikibar1 has pointed out some good suggestions with the iPhone not being recognized via the USB port. Is this something that has been a persistent problem as mentioned?

Windows 10 has been the best operating system with working with smartphones compared to the earlier operating systems. Sometimes when plugging an iPhone into a USB port, before starting the computer, and then starting the computer you'll find that the iPhone doesn't get recognized. Because the operating system wasn't fully loaded along with the drivers before hand.

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dexman
Community Leader
Community Leader
In response to Salisbury
‎02-08-2019 06:36 PM

The phone in question is a Samsung Galaxy S7....rather than an iPhone.

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Salisbury
Specialist - Level 2
In response to dexman
‎02-08-2019 06:57 PM

HI dexman, yup you're right it is. Had just read the opening bold capture.

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Beroc
Newbie
In response to Salisbury
‎02-08-2019 09:28 PM

I'm looking by s7 edge

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JOEANY
Newbie
In response to dexman
‎02-09-2019 12:46 AM

I've downloaded the driver from Samsung, still no good

Sent from MailDroid

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Tidbits
Legend
‎02-08-2019 06:30 PM

Did you install the drivers?  Did you try using Samsungs own usb cable?  Need more information to know what's going on

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vzw_customer_support
Customer Service Rep
‎02-09-2019 03:10 PM

JOEANY-

It's certainly important being able to transfer files over to your computer and I'm here to assist. tikibar1 asked good questions to get to the root cause. When did this issue begin? Have you tried a different USB cable/USB port? Have you tried rebooting your phone and computer as well? Please keep us posted.

CarmenT_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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