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My Samsung 6 Edge continues rebooting and even after trying the start options I'm having problems with it staying on.

On November 22nd, my Samsung 6 Edge cut out immediately,after researching I discovered the way to reboot it. I took it on a trip out of the country and returned last Friday. It worked well until this afternoon when it started on a "Boot Recycling" rage. I did the restart in the modes listed when I press the lower vol button and the power switch simultaneously. I have been trying for the past three hours, even tried some instructions on You Tube to no avail. I have since recharged my old iPhone 4 and using it for social media in the meantime.
I need help please, should I return this phone and would it cost me as it has not been fully paid for yet.

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Verizon_Support

It's important to us that you have a reliable phone in your hands, bimshaboy and I am happy to help you today. Let's go over a few additional details and make sure we take the next best steps to solve this concern.

Just for clarification, does the device have any physical or liquid damage? Did you add any new apps or software updates around the time this trouble began? Have you managed to back up the information that you have on the 6 Edge? In order for us to determine your options for replacing the device, we advise you contact us http://vz.to/1V9mLNe to allow us the opportunity to review your account. Please reach back out to us when you have the opportunity and we will be ready to continue helping.

SteveR_VZW
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If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

bimshaboy

After countless times of rebooting I eventually contacted Verizon Help and after checking my system was told I had a problem with an app I had installed. I don't remember downloading apps to cause the problem. Following the help desk recommendation the problem persisted.

My next step was to reactivate my old iPhone 4, used the Samsung with my Verizon 'Jetpack' and everything was well from Jan 14th to Jan 21st.

Thinking all was well I reactivated the Samsung yesterday Jan 21st. downloaded the files and apps from Verizon cloud, the phone worked until this morning when the alarm worked. WIthin an hour it stopped working again and as I had an early appointment I reactivated the iPhone 4 again.

This afternoon I went to Verizon cloud and deleted some video and files that were not necessarily needed, I am yet to find the apps to select the important ones and try reinstalling on the Samsung gain. It still does not reboot and if it does it cut out very soon after.

I'll keep you up to date.

bimshaboy

I was in contact with Samsung last weekend and after chatting with their "Helpless" desk...sorry for the sarcasm, was told to take it to an authorized repair station at a Best Buy near my home. Got there and was told the nearest authorized store for repairs was another fifteen miles down the highway. Drove to that store only to be told that the technician was on vacation, and I would have to go another 25 miles down the same highway to see another authorized technician.

With the price of gas as it is the thought why waste it? I pulled into an AT&T mobile store and ask the associate who does their repairs on Samsung phones. I was given the address of a "uBreakiFix" shop about five miles from my home and took it there where I left it to be looked at. I got a call from the technician that the phone is stuck in a "boot loop' and there is nothing he can to to repair it.

Here I am with a Samsung Galaxy s6, all paid up before my contract ends and it useless, not even heavy enough to use a paper weight. This is in no way any fault on Verizon's part as they do not make phones, and being a customer with Verizon since owning cell phones in 1999, I had have nothing but the best service even travelling overseas.

If there is anyone who can HEEEEELP!! it will be greatly appreciated. If you are having a similar problem, you are not alone, sorry to have to join you.

yarelim_vzw

bimshaboy

One of our top priorities is to make sure that your Samsung 6 Edge is working. Please keep us posted if you need additional assistance with your phone and/or replacement.

We want to ensure that all your concerns have been addressed.

yarelim_vzw

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