Child Item

Site Totals

61366 Questions Answered 267 Categories

My Verizon App won't update

I have a Galaxy S6. I went to use the My Verizon app and it redirected me to the Play Store to update the app. When I select the update button, the button briefly changes color but doesn't update.

I have tried restarting the phone, disabling the app, force starting the app, update on and off of Wi-Fi with no luck. It's very frustrating as I use the app a lot. Any recommendations would be appreciated.

Comments

Verizon_Support

Being able to access your Verizon app is key! Is your phone up to date on software?

TabithaJ_VZW

Scubanut

As far as I know yes. I tried to find a way to update it and got a message that it automatically updates

Scubanut

System Updates says it's up to date but the last update was June 11, 2018

jav6

Have you tried uninstalling/re-installing it? There are a number of threads on this forum reporting issues with people updating the app. Some have posted what they did to get the app to update, one being going to the Play Store, My Apps, and selecting Update All Apps. Good luck!

Verizon_Support

I'm happy you were able to update the software on your phone Scubanut. After the update are you able to use your phone with no issues? Are you having any other problems with apps or the internet? We are here to help.

KinquanaH_VZW

Verizon_Support

Have you attempted to uninstall the app and install it again? BrittanyC_VZW

Classyclouds

I was having the same problem. I cleared Google play store cache and it updated no problem.

Child Item