Hello All,
I purchased this phone from a Verizon Store on October 2, 2013. It recently melted, the cord to the phone port. My phone was charging on my kitchen counter and when I picked it up I noticed the phone cable melted to the phone. I pulled the cable off and in doing so it fell to the floor. The glass cracked easily and I am not if this was due to the phone being overheated. I took the phone back to the Verizon store and since it was under warranty that could replace it. However, since the glass is cracked they said that Verizon would charge me $500.00. I find this unfair because I had to literally pull apart the cable away from the phone with a significant amount of force, which caused me to accidentally drop the phone to the floor. If it wasn't for the charger/phone melting, this would have never of happened. I have been a faithful and long time customer with Verizon Wireless and if this is how I am going to be treated, then I would rather try a different company.
Has anyone else experience this problem? If so, what did you do to resolve it?
David
