Sometimes i have to click a link 3 or 4 times for it to respond. It highlights like it felt my finger but it won't respond. And Swype is terrible now, too. It can't seem to get my words right. Can I go back?
No, but a factory data reset may help refresh everything to work better.
We are sorry to hear you are having issues with your Galaxy S6 Edge. We want to make sure your phone is working correctly. Does it take 3 or 4 times to respond with every application or a specific one? Have you tried swipe with several applications? Does it have the same issues? Are you having any other difficulties with your screen reading your touch?
JavierMD_VZW Follow us on TWITTER @VZWSupport If my response answered your question please click the Correct Answer button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!
It happens more often when I try to click a link on a webpage that my phone will not respond, though the link will light up. It isn't a specific application. Swype doesn't work like it used to when I'm texting. It used to be very good at recognizing the words I wanted, now it messes up almost constantly. Almost like the phone re-calibrated itself, but wrong. And when I type, my fingers are no longer hitting the right letters, so the wrong word shows up, again, like a calibration problem.
We definitely don't want your phone to be running less than its best, Mgdumas. Sometimes right after a software update it can feel like the phone is not quite in sync with itself. There are some steps you can try to get it back in shape. How much available storage do you have? Try tapping on 'Cached Data' and clearing it to free up space. Have your apps been updated after the OS did? It's important that they match. As a side note, do you have a screen protector on your phone? Sometimes they can get dust or debris under them, causing the touch response to fail. Let me know if those steps help.
KarolineD_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
