My phone is frozen and won't open

Marciajo
Newbie

My galaxy S 5 is frozen. How do I correct this?

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vzw_customer_support
Customer Service Rep

Let's work together to get your s5 unthawed Marciajo. What was the last action taken on the device before it froze up? What happens when you remove the battery from the device and reboot?


ArnettH_VZW
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