Over the past month or so I've had issues with the phone connection to either the phone or data networks. This has happened a handful of times either the phone cannot find service in an area where I usually use the phone and get good reception or cannot access anything over the 4G network even though my phone says I'm on 4G and have a strong connection. In both cases, restarting the device fixes the problem but this is happening way too frequently. I have been able to consult with other nearby VZW users who confirm they are not having issues so I'm confident the problem with my device. The problem recurs even after restarting the device and re-seating the SIM card. I'm to the point of doing a factory reset as nothing else seems to work.
What other suggestions are there for fixing this? Thanks!!
Hello esimonVT!
I appreciate all the efforts you've made to resolve this! I know how important it is to maintain a consistent connection with the network. What make & model device do you have? When did this begin? Before trying a reset, you could first put the phone in Safe Mode to see if the issue occurs then as well. If it does not, there may be a problem with an app installed on your device. http://spr.ly/6583BuZFS
MichelleH_VZW
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Thank you Michelle for the safe mode suggestion. I will try that and see if things improve.
I have a Samsung Galaxy S4 (SCH-I545). The first time this happened was about 3 weeks ago and while intermittent, it happened twice today.
We will find a permanent solution to this esimonVT. This should not be happening, no known issues have been reported. Please try safe mode and keep us updated.
JorgeO_VZW
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I have an Iphone 6 an since yesturday its gone from LTE to 3G an its very slow
We are here to speed things up for you,Agigarcia.
What area are you in? Have things improved since last night? Are calls and texts also affected.
TamaraH_VZW
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Im in Lindsay California area code 93247. Me an my husband have an Iphone 6
an his is working just fine but mine continues to be on 3G instead of LTE
an have trouble with my internet connection. Ive tried turning it off an
still the same.
On Saturday, November 14, 2015, Verizon Wireless Customer Support <
Agigarcia, we want you to have the fastest service possible where you are at. Since this issue started, have you made sure that LTE is enabled on your phone? Here is a link on how to do that http://vz.to/1PIRcIT
StevenG_VZW
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Yes an it continues to be on 3Gjust noticed my husbands iphone is the same
On Sunday, November 15, 2015, Verizon Wireless Customer Support <
Agigarcia, we want both your phones to have our 4G service on them. When did this start happening? Is this happening just when inside or do you not get 4G when outside as well?
StevenG_VZW
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It happend when inside an out it tryes to swtch to LTE then 1X an ends back
into 3G
On Sunday, November 15, 2015, Verizon Wireless Customer Support <
Agigarcia,
We want your service to operate at its best. I know I depend on my phone for everything that I do. Does this occur in all areas? Are calls and text messages having issues as well?
JasperMMMMMMM_VZW
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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
Where ever we go it reads 3G our text messages dnt come thru sometimes an
when someone leaves me a voice mail i wont get right away it usualy takes
hours or even days.
On Sunday, November 15, 2015, Verizon Wireless Customer Support <
Agigarcia,
You can count on us to help get this fixed. I want to make sure that you can always rely on us to keep you connected. Let's continue troubleshooting on your device. Our next step will be to reset your Network Settings. In order to do this you will need to go into Settings>General>Reset>Network Settings. Keep us posted on your results.
YareliM_VZW
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Will resetting erase all my pictures?
On Tuesday, November 17, 2015, Verizon Wireless Customer Support <
Nop didnt work still on 3G
I truly appreciate all you’ve tried so far, Agigarcia. I’m determined to get your phone working back to how it should be, with strong LTE. Please bear with me and try a few more troubleshooting steps.
First, go to Settings> Cellular> Enable LTE> make sure Voice & Data or Data Only is checked. (Either one is fine) Then go back to Cellular> Roaming> Data Roaming, (make sure it’s checked/green).
Once that’s completed, go back to the main screen and see if you get LTE at the top of your screen. If you don’t, please power off and remove SIM card for 30 seconds. Then reinsert and turn phone back on. This should get that LTE back on.
Please keep us posted.
VanessaS_VZW
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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this.
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