My phone stated that I needed to enter my password because it was not accessed in the last 24 hours. For some reason it will not take any password I enter.

beljay3
Newbie

Has anyone experienced this?  I have used every password I use, which is only four, any none will work.Samsung Galaxy S6 and Samsung Galaxy S6 Edge

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vzw_customer_support
Customer Service Rep

beljay3,


Sorry to hear about trouble with your device. I completely understand wanting to access your phone without any hassle. Does this happen when you attempt to open any specific application or feature of your phone? Did you download any new applications to your phone around when this began?


EricW_VZW
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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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