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My phone won't Update.

Ever since that new update my phone tells me its available then fails to install it. Tried to get live chat help for this but there is no way to actually get to live chat on this website. anyone else have this problem? cannot find any forums on any website of this happening with other's devices.

Comments

Verizon_Support

Greetings! I'm troubled by what you've reported here. I want to help you get your update! Sometimes, signal strength will play a role in difficult downloads. I recommend you ensure that you have a strong service at your location, and that you allow the device to process the update with as few interruptions as possible. If you've done this but still have problems, please share the contents of any alerts or pop-ups regarding this failure, your current zip code, and if any customization has been done to fundamentally alter the operating system of your Galaxy S5. Thanks, and good luck!

DionM_VZW

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