My ringtones don't work.

[JerryC58]

When the phone rings, there is no sound.  When you go to Settings/Sound and play with ringtones, you can't hear any of them.  I admit to going through Application Manager last week and deleting/stopping some apps.  I am not sure if that did it or not.  Am I looking at a hard reset?

JC

[vzw_customer_support · Accepted solution]

@JerryC58

It's important to be able to hear your device ringer when someone's trying to reach you!  Let's see how we can resolve your device issue prior to hard resetting the device.

Can you confirm which device you have, Samsung Galaxy S 4 or the Samsung Galaxy S 4 mini?  Are you able to hear audio or sound when you play videos, downloaded songs or web based audio on your device?  Have you tried soft resetting the device by following these steps: http://vz.to/1v1lTQE?  Please keep me posted so that I can further assist.  Thanks!

AnthonyTa_VZW
Follow us on Twitter @VZWSupport

[JerryC58]

The soft reset  did the job.  Thank you.  All is well now.

Thank you for your time.

[vzw_customer_support]

That is good to hear, JerryC58!

Let us know if you ever need further assistance or visit our Support Page at http://bit.ly/yN1P80

Thank you,

LenaA_VZW
Follow us on Twitter @VZWSupport