Hello,
I previously enjoyed using the my verizon app on my other android devices but have not been able to use it on my galaxy nexus.
When trying to sign into the app or widget I am given a message that says "alert: username and password do not match"...
I can verify that this is the correct username and password as I have changed both trying to fix this issue. I have also tried restarting the phone, uninstalling the update and reinstalling the update, force stop, and clearing the cache. At this point I have run out of ideas as I havent been able to sign in for days.
Thank you in advance.
Edit: This issue also prevents me from signing into the nfl mobile app. I am trying to enter the name and password that I log into my online verizon wireless profile. Am I incorrect and should be using a different login? I have the "verizon login" app installed on my phone. I cant access it or open it but I see that its installed under settings. Is this causing the problem? because I cant reinstall an app that I already apparently have.
Solved! Go to Correct Answer
Hello, with the most recent update, my app is now working.
Thank you and hope this fixes the problem for everyone else as well.
The problem is solved for me
Really, not one response?
Hi srh1220,
I know it's frustrating not being able to use your My Verizon application on your Galaxy Nexus! I would like to assist with getting it working.
First, ensure you're connected to the Verizon Wireless 3G/4G network when accessing your My Verizon application, not WiFi. Next, I suggest resetting the "My Verizon Mobile" application by going to the "Settings" icon > "Apps" (Downloaded) > "My Verizon Mobile" > "Force stop" > "Clear data". This will reset the application, and the next time you access the application, it will prompt you to log in. Use your most current username and password. You should now be able to access your "My Verizon Mobile" application.
Let me know how this works out for you.
Thanks,
AnthonyTa_VZW
VZW Support
Follow us on Twitter @VZWSupport
Hello,
This does not seem to work. I have read other forums that say to create a sub-account with the phone number, but that seems like a work around and not a solution.
THANK YOU!!! It was a VERY easy fix and it WORKS!!!
I have tried this and uninstalled the updates and reinstalled them and nothing works. Please help.
Hi,
I would like to respond to your suggestions by describing my experience with the My Verizon Mobile app on my Galaxy S III. I have used this app (and it's earlier versions) on the original Droid Incredible, the Incredible 2, and now the Galaxy S III. For the most part the app has been very reliable and has never given me any than the occasional glitch. I have had the GS3 for about 6 weeks and until yesterday never had any issues.
Suddenly yesterday I started to get the error "Alert! - Unable to process your request, please try again later.", with the option to retry or quit. Retry results in the same error, over and over.
I tried all the usual steps to fix it: in applications I cleared cache and data, and also uninstalled updates. NOTE: On the GS3, you CANNOT uninstall the app, since it's one of those pre-installed apps that Verizon deems we MUST have, therefore there is no consumer choice in whether we have it or not.
None of this worked and I still get the same error, whether on WiFi or Verizon's LTE network. By the way, this app SHOULD, and in fact used to work on WiFi. If it didn't, then why would I be prompted to use WiFi when opening it and WiFi is off? (This is another sore spot among many of us GS3 users, since Verizon has decided we need to be reminded to not use their data when WiFi is available. I still have unlimited data and I intend to get the usage I have paid for out of it).
So for some odd reason this app has suddenly stopped working after running very smoothly for 6 weeks on this device. With and without update, on 3G/LTE or WiFi, it just fails now.
I see from other posts in this thread that other GS3 users are having the same problem. Just curious, have others used it pretty much error-free until just recently, say August 27 or 28? That might be helpful to determine what has happened that is causing this to affects multiple users.
Anxiously awaiting a solution....
@AnthonyTa_VZW
Hello, and thank you for your response but I have tried these steps numerous times with no luck. I even went as far as to perform a factory reset of the phone....no luck.
Maybe if there were an update to the my verizon mobile or vzw login apps that addresses this that might be a way to fix the problem. Since these apps came preinstalled on the phone I cannot delete or reinstall them in order to try that option.
Hello, with the most recent update, my app is now working.
Thank you and hope this fixes the problem for everyone else as well.
The problem is solved for me
The My Verizon App on the Galaxy Nexus doesn't work at all anymore. It constantly says username and password are incorrect when they are. The Verizon Login app is also no longer supported on the Nexus.
What's worse is as of today Verizon is no longer supporting the Data Widget! That was the most useful thing about the app. I would still love to get into my account information through the app, but it is no longer possible. Clearing the data in the Apps menu does not work either.
It's funny that the only two Verizon bloatware apps on the phone don't even work anymore.
It sounds like VZW is discontinuing the data widget.
http://www.androidcentral.com/verizon-discontinues-its-android-data-widget?style_mobile=0
I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.
Experiencing the same problem. Have not been able to log into My Verizon Mobile app. Username and password IS correct. Have even reset password on web site. Force closed app. Cleared data and cache. App is updated and current. Please help, Verizon. Yes... 3G/4G is enabled. Galaxy S 3 owner.
Does your login work if you log into your MyVerizon account through the phone's browser?
I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.
Yes, the log in works through the browser.
Same issue here. Galaxy S3. Works fine via mobile web site - app won't let me authenticate with same credentials. Cleared cache, app is up to date.
i've been having the exact same problem. i have a motorola android 4 and i cant access my verizon profile from my phone. logging in on the computer works just fine but it just wont work on my phone and thats frustrating because i cant get a ringback tone otherwise, i had to take the ringback tones off the plan to get the dumb default music to stop until i can figure out how to get into my verizon profile. can anyone help?
Same issue on Samsung Stratosphere. It was working fine until a few weeks ago and now I keep getting "The application Verizon Login (process com.motricity.verizon.ssodownloadable) has stopped unexpectedly. Please try again.
This happens with 3G or wifi. I applied the update. rebooted. removed the update. rebooted. removed the battery. reebooted. Once I got Services are temporarily unavailable Please try again later or call customer care error code -302, but usually just the abobv error
Why is it that if I clear the data in the app it does not prompt me for my credentials ?
Hi Guitarmanjax!
Oh no! sorry to hear that your My Verizon application is not working properly. It sounds like you have done some troubleshooting to the device. Thanks for your patience. Let me have you uninstall all updates for the my verizon app> then go in to settings> applications> my verizon then delete the data. Then go to the app called verizon SSO sign in engine and clear the data > go back in to the play store, update my verizon and you should be able to sign in. Hope this helps!
Thanks,
Pamelaf_vzw
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