Network mode not on a preferred setting but don't have choices to change network

[MonikaToney]

When my phone does the device health check, it tells me that there is a connectivity issue. When I click it I get a screen that tells me "your phone could be on a better network. your phone can't automatically switch to a faster network if it's available. You're better off in lte/cdma or global modes for better signal strength.". When I click the button at the bottom that says "see settings", it just takes me to the general settings page, rather than the relevant page for changing the setting. 

I've looked at the network settings and don't see anywhere I can adjust the network mode.

[vzw_customer_support]

We would be more than happy to assist you with this process. To allow us to do so, please provide us with the make and model of your device. 

VZW_RobertH

[MonikaToney]

It's a samsung galaxy S21 ultra

[vzw_customer_support]

Thanks for letting me know that you have a Samsung Galaxy S21 Ultra 5G, MonikaToney. Please make sure that the phone is set to automatic. Here's how: http://spr.ly/6602HS7kg You'll want to ensure that roaming is enabled as well, here's how: http://spr.ly/6603HS7k9 Also, I know you mentioned that the phone mentioned a connectivity issue in the health check but are you experiencing issues? If so, what sort of issues are you having exactly? -RSM

[Dsteward]

I have the same issue on the same phone.....my network mode is set to automatic and data roaming access is turned on.   This is flagged as a connectivity issue when running a device health check from the my Verizon app 

[vzw_customer_support]

Let's see what we can do to turn things around. What model phone do you have? Are you currently experiencing any service issues? 

[Dsteward]

Samsung s21 ultra.  I am not having any service issue but why am I being told I am not on a preferred setting and could be on a better network when my network mode is set to automatic and data roaming access is turned on?

[Dsteward]

Any update?

[vzw_customer_support]

We recommend disregarding the message it displays, Dsteward. If you are not having any service issues, there is nothing wrong with the current Network Mode Setting.     -Marshall

[Dsteward]

So is Verizon going to correct the diagnostics it provides to its customers so Verizon isn't providing its customers incorrect information?

[isuppgv]

Unlikely. Since this is not a Samsung app, but a general mini portal that displays information for phones from different brands then this health check should be treated as a general guidance.

[Dsteward]

• I get it but why continue to provide a service if it is known to be inaccurate and the solution is "oh, just ignore that error message" 🤔 

[vzw_customer_support]

Making sure that your device is optimized for the best service is a must. lets get this figured out. What make and model Samsung do you have? What services are being impacted? Are you seeing 4G on the device? -Al

[Cristyljohnson]

• I have the same issue on my Samsung Galaxy s21 ultra but my phone is actually having connection issues. Every since we went on Vacation to Branson and I am from Louisiana my phone constantly roams there are 3 of us on the exact same plan all of us have brand new Samsung phones and mine is the only one with this issue. How do I fix it? I have even been sent a new 5g sim still nothing fixes it 😞

[vzw_customer_support]

We know it's important to get your device working. We are here to help. Please list all the troubleshooting steps you have tried so far, Cristyljohnson. I want to make sure we do not have you repeat any. *Rebecca

[chasemissd]

I, like everyone else on this thread am experiencing the same error message with my Samsung 21 Ultra. 

This error comes the morning after a system update.  

I don't see any issue as of yet however it is extremely frustrating to know this thread has been open for over 6 months with no clear answer. 

[vzw_customer_support]

Hello, chasemissd. We want to make sure this issue addressed. Are you able to change the network by: 

1. Swipe up.
2. Select Settings.
3. Select Connections.
4. Select Mobile networks.
5. Select Network mode.
6. Select your preferred option.

*Cassie

[Bigshawn99]

So I have the same problem as everyone else, when I run a health check on my verizon it says not on preferred network. I just got a motorola edge 5G UW 2021 and there are no other options. Under mobile networks it says "settings version" and you can't change it. Verizon should easily have this fixed by now. I was thinking of switching to t-mobile cause I live in a country area and I get awful service but my friends who have t-mobile like 4bars and I have to use wifi calling from my house cause the service is so bad. 

[vzw_customer_support]

I am sorry for the issue you are having. We certainly don't want to lose you. I have sent you a private message to look into this further, thanks. 

-Rosie

[Allens1]

I am having network issues and have the Samsung Fold 3 5G. Receive this same message as well. I called in to help, was told I would get a call back, and no one called back. 

[Dsteward]

If anyone has gotten any help on this (which I doubt) please let me know!