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New Galaxy Nexus - No 4G?!

Gooooood morning, esteemed ladies and gentlemen of the VZW Community. I am having an issue with my new SGN and was wondering if anyone here might be able to offer some insight or assitance of any kind...

Before purchasing the phone I went to the 4G coverage page on VZW's website, popped in both my home and work addresses and verified that both area are, in fact, within 4G coverage. I picked up the phone yesterday during my lunch break and immediately headed back to the office- no 4G signal. I figured no big deal- I work indoors and I have electronic equipment all around me, maybe I just won't get 4G inside. So I head outside- weird, still no 4G signal.

I head home a few hours later (again- I confirmed that this is a 4G area beforehand) and wouldn't you know it- no 4G again! At no point during the ride home did it pop up either. I double-checked the site with the addresses and even popped in a couple addresses of area that I know don't have 4G just to make sure the site doesn't say EVERY area is a 4G area- sure enough, the site APPEARS to be accurate.

I then reached out to my buddy who works in one of the VZW NOCs. He confirmed that not only is my office in a 4G area, but we're literally within a stone's throw of a 4G tower. So at this point I figured there's something wrong with the phone so I called phone support. I spent about 10 minutes with level I and another 25 minutes with level II (4G support) and at the end all I had was a ticket number for my efforts. Everyone agrees i SHOULD be getting a 4G signal at work and home. My signal strength is admittedly bad (hovers around -100 dB) and never changes from eHRDP.

Also weird, when I turn WiFi on, my 3G status bar immediately drops 1-2 bars. What on earth is going on here?!

Has anyone else here had any issues with the SGN and 4G or just 4G in general in the NNJ area?

Any feedback would be GREATLY apprecited- thanks!

Comments

NuDroidUsrr

ThePiombino wrote:
Gooooood morning, esteemed ladies and gentlemen of the VZW Community. I am having an issue with my new SGN and was wondering if anyone here might be able to offer some insight or assitance of any kind...

Before purchasing the phone I went to the 4G coverage page on VZW's website, popped in both my home and work addresses and verified that both area are, in fact, within 4G coverage. I picked up the phone yesterday during my lunch break and immediately headed back to the office- no 4G signal. I figured no big deal- I work indoors and I have electronic equipment all around me, maybe I just won't get 4G inside. So I head outside- weird, still no 4G signal.

I head home a few hours later (again- I confirmed that this is a 4G area beforehand) and wouldn't you know it- no 4G again! At no point during the ride home did it pop up either. I double-checked the site with the addresses and even popped in a couple addresses of area that I know don't have 4G just to make sure the site doesn't say EVERY area is a 4G area- sure enough, the site APPEARS to be accurate.

I then reached out to my buddy who works in one of the VZW NOCs. He confirmed that not only is my office in a 4G area, but we're literally within a stone's throw of a 4G tower. So at this point I figured there's something wrong with the phone so I called phone support. I spent about 10 minutes with level I and another 25 minutes with level II (4G support) and at the end all I had was a ticket number for my efforts. Everyone agrees i SHOULD be getting a 4G signal at work and home. My signal strength is admittedly bad (hovers around -100 dB) and never changes from eHRDP.

Also weird, when I turn WiFi on, my 3G status bar immediately drops 1-2 bars. What on earth is going on here?!

Has anyone else here had any issues with the SGN and 4G or just 4G in general in the NNJ area?

Any feedback would be GREATLY apprecited- thanks!

I would go back to the Verizon store, and ask them about it. Does anyone there have the Nexus, and are they getting 4G coverage? There may be something wrong with the way it was activated, so I would go back to the store. You have 14 days from the time you got the phone to change your mind.

kryptykk

I am having the same problem (Albany, NY). I will be going to a VZW store this afternoon to see what the problem may be. 4G will stay for about 5 minutes, then I lose ALL data + voice. Very frustrating

NuDroidUsrr

kryptykk wrote:
I am having the same problem (Albany, NY). I will be going to a VZW store this afternoon to see what the problem may be. 4G will stay for about 5 minutes, then I lose ALL data + voice. Very frustrating

I can't stress it enough, especially since the phone was just released, that any problems need to be brought to Verizon's attention, and make sure they document in your account that you were there and what the issue was.

kryptykk

I see you are from NY as well, are you getting 4G on your device? Beleive me, I have already sent an email to them, and like I said I will be going to the store when I am out of work... Would this affect my battery life as well?

AZSALUKI

i hate to be the pessimist here....but there were many rumors that the release of this device was delayed due to LTE/4g radio issues. i would hope that this was resolved before they sold them. however, these phones have supposedly been in stores since last week, when the rumored LTE issues still had not been fixed. if you check for an update to the phone, is one available? it is possible that there is already an available update that could fix the issue????

rcschnoor

NuDroidUsrr wrote:
I would go back to the Verizon store, and ask them about it. Does anyone there have the Nexus, and are they getting 4G coverage? There may be something wrong with the way it was activated, so I would go back to the store. You have 14 days from the time you got the phone to change your mind.

Actually, for purchases between Nov 15 and Dec 28, you have until Jan 15 to return the device.

ThePiombino

Wow, thanks for all the great replies, everyone! I can tell this is going to be a great place to frequent (hopefully for better reasons...)!

I fully intend on heading to a VZW store first chance I get. When i was on the phone with the 4G tech last night he claimed that this was "a known issue" and that typical turnaround is 5-7 business days, but that this would likely be taken care of sooner since it's a widespread issue. Are there any VZW employees scouring this thread that can confirm any of this information?

I'm a little skeptical in that answer for two reasons:

I used to work for Big Red (FiOS Tech Support) and the old stanby for when we didn't have a solution (i.e. the dreaded HDMI issue) was that it was "a known issue" and we were working on it. Truth was yes, it IS a known issue and YES we are working on it, but the reality was that we were never really able to resolve anything- some users were just SOL depending on their hardware setup.
There seemed to be a lot of back-peddling done on the phone (and with online chat later that night). Makes me think that an issue has NOT been identified beyond the fact that there are areas with spotty 4G coverage. Therefor, no solution is within 5-7 business days.

I don't know enough about LTE, so I apologize if this is a stupid question, but is it possible that a bad SIM card could cause this? I believe that the card is purely responsible for LTE and nothing else. Is it possible that the card would allow activation, yet be defective and only really affect 4G coverage?

Thanks in advance, folks!

DaBeat

I experienced the same thing. Except 4G at the store and on my way home. When I got home, it went to 3G and wifi was crappy. I was able to fix it by leaving it off for an hour (don't know why) and charging the battery all the way. Once I turned it back on, everything was/is fine.

If this doesn't work, hopefully someone else can offer more suggestions. Good luck!

P.S.

For those using Pandora and logging in for the first time on Nexus via wi-fi with constant fails: You'll have to open the app up over 4G, sign in, close the app, turn wi-fi back on and load Pandora.

AZSALUKI

ThePiombino wrote:
Wow, thanks for all the great replies, everyone! I can tell this is going to be a great place to frequent (hopefully for better reasons...)!

I fully intend on heading to a VZW store first chance I get. When i was on the phone with the 4G tech last night he claimed that this was "a known issue" and that typical turnaround is 5-7 business days, but that this would likely be taken care of sooner since it's a widespread issue. Are there any VZW employees scouring this thread that can confirm any of this information?

I'm a little skeptical in that answer for two reasons:

I used to work for Big Red (FiOS Tech Support) and the old stanby for when we didn't have a solution (i.e. the dreaded HDMI issue) was that it was "a known issue" and we were working on it. Truth was yes, it IS a known issue and YES we are working on it, but the reality was that we were never really able to resolve anything- some users were just SOL depending on their hardware setup.
There seemed to be a lot of back-peddling done on the phone (and with online chat later that night). Makes me think that an issue has NOT been identified beyond the fact that there are areas with spotty 4G coverage. Therefor, no solution is within 5-7 business days.
I don't know enough about LTE, so I apologize if this is a stupid question, but is it possible that a bad SIM card could cause this? I believe that the card is purely responsible for LTE and nothing else. Is it possible that the card would allow activation, yet be defective and only really affect 4G coverage?

Thanks in advance, folks!

you're correct. you will get "this is a known issue that is being addressed" A LOT.....lol. i don't think it's the sim card, but i could be wrong. i think it has more to do with the radio software. from what i've seen, a bad sim card is a bad sim card and you wouldn't have been able to activate it if it were bad. LTE is pretty sweet, but to be honest, i keep my device on 3g about 90% of the time (for battery reasons). i only turn on LTE if i'm streaming video or downloading a LARGE file and wifi is not available.

kryptykk

I also usually keep it on 3G, but even my 3G reception has been **bleep**-poor

ThePiombino

AZSALUKI wrote:
you're correct. you will get "this is a known issue that is being addressed" A LOT.....lol. i don't think it's the sim card, but i could be wrong. i think it has more to do with the radio software. from what i've seen, a bad sim card is a bad sim card and you wouldn't have been able to activate it if it were bad. LTE is pretty sweet, but to be honest, i keep my device on 3g about 90% of the time (for battery reasons). i only turn on LTE if i'm streaming video or downloading a LARGE file and wifi is not available.

Makes sense as far as the SIM likely being OK since I was able to activate without issue. If this is a radio sofware issue, is it just a matter of time before they release a fix or are we possibly SOL?

I have another question- when I log into my account online, it does not show that I have a GNex, like it used to with every other phone I've ever had activated on my line (the other two phones on my family account do show their respective phones). Any chance this could be part of the issue?

PJNC284

kryptykk wrote:
I also usually keep it on 3G, but even my 3G reception has been **bleep**-poor

Samsung devices tend to have weaker radios than their competition granted all of the LTE phones seem to have one issue or another when it comes to signal.

curtterp

ThePiombino wrote:

I have another question- when I log into my account online, it does not show that I have a GNex, like it used to with every other phone I've ever had activated on my line (the other two phones on my family account do show their respective phones). Any chance this could be part of the issue?

Did you call the phone number to activate the phione as stated in the activation instructions? According to the instructions, we needed to call the number to activate 4g. Edited to say " I really should read ALL posts to see that you got a 4g signal... bad me" :smileyvery-happy:

I live in a spotty 4g area (Verizon calls it extended 4g coverage - Translation = you might get a 4g signal since the closet towers are not 4g yet). I have seen both 4g and 3g signals on my phone, mostly 3g. I will not be at work until Tuesday so I will not see my phones response to a solid 4g area until then.

KOTC

Having the same prob with my nexus and i live in NNJ....secaucus. Coverage map has my house in a strong 4g signal but been getting 1 bar on both 4g & 3g.....sometimes i get 4 bars for about 2 min then disappears. The phone keeps switching between 4g & 3g. Also i noticed the signal strength bar is all grey sometimes then it turns blue. Does anyone know what this means? I can still make calls with the bars all grey but no data.

What bothers me the most is that i just switched over to verizon from t-mobile after 6 yrs....terminated my contract early and will have to pay $200 + an extra $40 a month for verizon service. T-mobile has a cell tower 2 blocks from my house and so does sprint.....was getting 4-5 bars on those 2 services. I figured verizon has the best service & strongest signal it shouldnt be a prob. Well, i was wrong....signal keeps going out, no data for 5 min then one 4g bar comes on then 4 bars of 3g....im very dissappointed. Constant dropped calls and sometimes no data for 5-10 min at a time. Dont know if its the phone or the network. I switched to verizon cuz i was sick of having no service on t-mobile outside of my home area. Im getting very strong 4g a few blocks from my house and where i work but right now its only a prob at my house....and i live on 2nd floor.

Also, whats up with the galaxy nexus having no support for the nfl mobile app? The newest and best phone on verizon cant support its own app? They need to fix this on a $650 phone.....thats crazy

bkfrank

Same problem here, both in NYC and CT. Also, when the phone is on the LTE/3G preferred betwork setting, as opposed to only 3G, it keeps dropping the 3G signal. Glad to know others are having this problem -- which, obviously, is a serious issue for useability. Makes it much more likely I'll have to return the phone.

kryptykk

It seems the problem was with my phone, I must have gotten a bad radio. Went Friday evening to get a new one and have had ZERO drops of data, and much better signal strength. My first speed test got 30MB down! Highest I've ever gotten in my area!

I would HIGHLY suggest going to Verizon and trying a new phone, and ruling that out before you pass judgement on the phone!

Dietz

I have the same issues. I went to my local Verizon store and my service indicator said 3G service. The store rep said they have 4G service in the store. It took about 10 minutes to change to 4G service with almost no bars showing the wireless strength. The store reps did not know why this happened. The reps phone showed 4G service with the service indicator with all signal strength bars at maximum.

I have a Cisco router plus a Cisco booster in my house. The wifi service is sketchy to say the least. The service strength barely indicates a signal and the phone drops out of internet connection repeatedly. What is wrong? I hope that Verizon will fix this problem pronto or I am returning the phone.

KOTC

Seems the prob is in the area around my house....no 4g within a 10 block radius of my house but outside that area is 4g everywhere all day....NNJ.....just dont know why on the coverage map my house is showing a strong 4g signal...they need to change that.....its all 3g....somestimes 4g shows up for 10 min...1 bar then its gone. Battery life is horrible on the nexus. Shut the phone off and charged it for 8 hrs overnight.....turned it on and after 10 min battery was down 4%...?? Doesnt sound like much but my old phone (3g android) went down 10% after 3 hrs. Battery is down 50% after 3 hrs of checking a few emails and a few texts....when im sitting at home watching tv i have to leave it on the charger until i leave the house.....its crazy. I went into settings and tried to stop all the running apps that im not using but battery life is not improving. I do run the battery down to 15-18% at least 3 times a week. Are there any extended batteries for sale on the nexus yet?

grasshopper1671

There is an extended battery that you can buy through big red. I bought it when I bought my SGN and I am a heavy user and my phone lasts almost 9 hours. Make sure you have screen brightness turned all the way down, auto mode does not let the screen brightness get as low as it can.

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