New Note 4 marshmallow Update issues

nealgordon,

I rely on my battery everyday, I wouldn't be able to function with battery issues. I am confident we can get this resolved. I reached out to Samsung Support and we currently don't have any known issues with the Marshmallow software update for the Note 4. What we have to do is find the root of the problem and fix it. What happened when you did the Extended Battery Life link? Did it help?

There were some reports regarding battery drains but they had all different issues and most of them were related to apps that needed updates or didn't configure with Marshmallow. Make sure all your apps are updated. You can also put your phone on Safe Mode for a few hours and test it. This will help determine if a third-party app is causing the issue. Here's the link: http://goo.gl/7wkDUk.

Keeps us posted.

RyanC_VZW
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All comments

Ericb1973

Be aware after the update "power saver mode" was turned off. I had to reactivate it on mine. for the watch go under settings/security/advanced/smart lock. that should pull up your trusted devices and trusted places.

Hope these Help

nealgordon

THanks, I would never have gone that deep to look for those. The Power Saver has helped some. I am still getting heavy Bluetooth poser drain and the De-Activation setting in Gear is not accepting; Its like it is stuck in a loop. I'll call Larry and Sergei to let them know and have them send me a patch.

Having a battery thatkeeps you in business for as long as possible is important. We can definitely help extend that time with these great tips:http://vz.to/1r8weuh

JosephT_VZW
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uh oh, more battery issues again? sounds like I'm going to stick with 5.1.1 for the foreseeable future...

nealgordon

Thank you for responding as a representative of Verizon. I would prefer that my service provider - the company that issued the update - instead test software enough to find the major faults in the software they issue. This shouldn't be a matter of user tweaks, but rather an issue of software and OS's that work BETTER than the previous version, not worse. We waited for this to be released, but I gladly would have waited longer for an update that improved my phone. It really shouldn't be that difficult, but your company seems to miss that point.

Where do we go to lists all the bugs (that never should have been) so that you company can issue a patch ASAP?

Thank you

nealgordon,

Keeps us posted.

The_Sim, we don't want you to fear your software updates. In most situations everything goes as it should and customers benefit from new features and improvements. As each phone is customized differently and can have different apps or functions that can have an negative effect on the result of the update. Other times the instal of the update goes wrong. In both cases we help troubleshoot the solution.

JoelR_VZW
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I am seeing the same problem. Last several days BT usage of the battery has averaged 35%. I use Android Wear so turning it totally off is not really an option. What I have noticed is, periodically turning BT off then on seems to help some. It seems like it gets stuck scanning or trying to connect to a device that is not present. The longer BT is on the worse it gets. I'm trying to toggle BT off/on about 3-4 times a day and it seems to be better; but this is not a reasonable long term fix. For safety driving, and for connected items like Android Wear, BT needs to work right....and this should have been caught in testing (I used to do beta trials for cell phones and if decent trials happen, these items are found).

I had plenty of problems with BT on 5.1.1 where it would drop out, and found that coincided with high phone/CPU temperature (either being from charging or a runaway app like Facebook). Since March my Note 4 HW has been swapped 4 times, batteries replaced twice, etc ! Now with the move to Marshmallow, I'm concerned why I'm seeing this behavior with BT eating the battery, much like the 5.x OS was doing on the Note 4 previously (albeit not as bad).

To be clear, when I say toggling helps, it took the BT battery use from up to 42% and dropped it down to 23%...but that is still excessive (I used to average 4% on the 5.1.1 release).

I know in all likelihood the following will be the story...given how fingers got pointed in my prior battles with Lollipop.

1) VZW will say they tested the software and didn't see this problem. I'm not sure if the testing really covers this...but if the test had decent sample size it would have been found.

2) VZW will point the finger at Samsung as they built the software.

3) Samsung will point the finger at Google claiming they just passed the software along...which I know is not totally true because they customized it and should have tested it .

4) Google will most likely not respond to this except to potentially address in a next release (if it is their bug)...and who knows how long that will take.

BOTTOM LINE - VZW has tried swapping units, but when the software is bad, they should never have accepted it in the first place. Frankly, VZW needs to pressure Samsung by stop selling their products until they fix the horrible quality of HW/SW of late (on 4th replacement unit since March). Samsung never takes any responsibility, plays the blame game and forgets its customers. Note 4 users have dealt with enough problems with the horrible 5.x software builds. I'm basically done with Samsung after this (seen their quality go into the toilet), and VZW is losing its position in my list as well the longer this goes on.

I5858, let me assure you that thorough testing is done prior to releasing any updates. Does it only drain quicker when it is connected to the Android Wear Device? Have you tried to un-pair and repair the device at any point? What kind of Android Wear Device do you have?

AlbertoR_VZW
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When I have disconnected my Android Wear (Moto 360) device, and the Bluetooth drain is still excessive. I have paired and unpaired already once to no avail. Bear in mind my Phone HW was just replaced a few days ago and also factory reset after the Marshmallow update....so I started with a very clean slate and still see Bluetooth drain as excessive. The other user mentioning the issue has the Samsung Gear and sees the same, so I think we can set the wear devices aside as the culprit...the problem started with Marshmallow.

has anyone tried updating to the latest patch that was released a few days ago? did you notice any improvement with the previously seen issues? thanks

Paul_K_74

Yes, I have the first and then the second marshmallow update a few days ago, and the Bluetooth issue is still there.

I'd love to attach the Screenshot I have of this from my phone, especially where it goes from 40% to dead.

While bluetooth has been running for 17d since the last full charge that was at 8am... but this piece of crap website keeps telling me to login from the phone, in a never-ending loop of logins, searches and page refreshes.

so. yeah.

Tfulmore

I've been having the exact same issues. I also booted the phone into safe mode where i noticed that bluetooth doesn't work at all. I am sure its the OS and they are too. They just don't give a [removed] about fixing the problem. I believe these issues are created on purpose to keep you buying the latest phones!! Big Buisness=

Profanity removed as required by the Verizon Wireless Terms of Service

Message edited by Verizon Moderator

Tfulmore - I can relate very well to your frustration. Every release of late has had problems. While testing is never perfect, these issues should have been caught...especially with the bluetooth and battery drain issues on the 5.x and now 6.x releases.

VZW - I really tend to agree with Tfulmore that once the phone has been sold, there is no consideration for the customer who is stuck with a poor product. VZW might want to blame Samsung and Google...but the fact is I/we are your customers and we are not being treated properly by you and your vendors. Further, your claims to test software beforehand do not hold water when we keep finding such glaring bugs like these in every release. Speaking as someone who has had hardware replaced 7 times since getting this model 1.5 years ago (4 of those times in the last 3 months)...I think it is very reasonable to say quality is very poor and I as the customer have to bear the brunt day in and day out. The fact that VZW doesn't say anything concrete and just gives platitudes does not make me want to remain a customer. I want VZW to say this problem is real (as many of us experience it), and that something is being done to actually get it on a speedy path to fix it.

OK VZW community, I finally upgraded to 6.01 on my Note 4 this morning (CPF3) from 5.1.1 and the only problem I have with it so far is the ugly new colors of the folder icons! I did *NOT* factory reset before or after. I did boot into recovery and wipe the cache partition BEFORE running the upgrade. *STRONGLY* recommend you keep the device plugged in during the whole process, as it is incredibly CPU intensive and will seriously ravage your battery otherwise (for those of you with "device keeps rebooting at 20%" problems -- you need a replacement battery, $4.99 on ebay). So far now after a few hours, battery usage is showing low and normal (bluetooth, etc) and Task Manager shows 1.80GB free RAM at startup, perfectly normal for my device.

The_Sim - Keep your eye on battery use for several days and see what happens. The first day or so my drain was pretty normal, then Bluetooth became a runaway user and has been ever since. Hopefully your luck holds out...since every other release they usually tell you to factory reset...and that burned me on the 5.x releases many times.

TJESTE01

What is the latest patch? I checked just now and have only seen the main 6.0 update.

Is the patch 6.0.1?

Marshmallow is still running fine on my phone (outside of a few minor quirks), with a lot of bluetooth use. With Power Save mode on, the battery life is especially impressive!

I did read a thread on xda forums where someone had reported bluetooth troubles that he solved by unpairing all his devices, then re-pairing them. (But I did not have any bluetooth problems from the get-go.)

Also, anyone still having trouble with excess battery draining / reboot loops might want to consider replacing their battery.

Glad to hear you have not encountered the same problem as I have.

I've already done those things (unpair/re-pair devices, changed batteries) and also changed devices and factory reset. No luck. My guess is the problem might be focused on those of us using connected watches...and those who don't will not see the same problem. The original poster and I both use smart wearables.

I suspect you are right about that

Have you tried unpairing all the devices and leaving them out for some

time, to see if the cpu usage is normal?

TJESTE01,

Being up to date is always important! We want you to have the latest and make sure everything runs smooth. You can find the latest software information for your phone at http://vz.to/29f5P58

AndrewT_VZW
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I5858, I know it takes away the fun in accessories when you have a draining battery. Lets continue looking for the culprit. Have you run a diagnostic check on your phone to see if there are any issues with the bluetooth specifically? If you go into the MY Verizon app> Customer Support> Device health check that will tell you.

MarcusS_VZW
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FAIL! Device health check does nothing with Bluetooth. It sees no issue with my phone that relates to the problem at hand.

PLEASE READ - I got new hardware ~4 weeks ago. It upgraded to Marshmallow right after coming new. A factory reset was preformed after the upgrade and before anything else was loaded. Individually I added devices back on in Bluetooth. I have since added and removed trying to find the culprit which appears to be related to BLE scanning or Android Wear. Anytime Bluetooth is running it is easily eating 28-45% of my battery in a day and this only started after the Marshmallow upgrade.

Paul_K_74

Pre-cursor- Im running Firefox, not IE, or CHrome.

OK, so, I completely logged out.
Went to the main page.
Logged in there.
Then from the top of the page, hovered over "Support" and selected community forums from there.
It asked me to login. Used just my Verizon Account /Phone #.
a Popup (slide down actually) window appears in the same page.
This had its own login window.
Again Used just my Verizon Account /Phone #. and now im in.

So, that said, here are my SS of the phone and th redciulous Bluetooth Drain. You can see that it thinks it has ran for DAYS at a time since 'last full charge'. I have been also turning it off completely when for sure not to be used. And I have used it both ways, power saving and not.

SPARKEY949

Since the Marshmallow OS update, my phone has become unacceptably slow.

An UPDATE is supposed to be an improvement upon the previous version, nothing could be further from the truth.

Before you make suggestions, I have Wiped Cache, Wiped Dalvek Cache and did Factory Reset. Cache wipe yielded slight improvement, but is short lived. Device is original and not tampered with, not ROOTED, not UNLOCKED.

Since the Marshmallow update:

-Initial boot-up takes an average of 32 seconds longer.

-Camera is slower to load initially.

-All internet browsers, OEM and third-party, are slower/laggy to respond to input and navigation.

-OEM Messenger is slower during typing input and temporarily freezes, the whole phone is unresponsive for a few seconds, upon sending and receiving EVERY text.

-Attachments (including photos/video/audio taken with Messenger attachment feature) are FREQUENTLY rejected by Messenger.

-Battery life is noticeably worse and the device will begin rebooting when battery falls below 10%.

-Low Battery notification sound is muted.

-Randomly hot for no obvious reason. REBOOT

-Bluetooth audio is "poppy and scratchy" (though this has ALWAYS been an issue with every Samsung device I've owned).

-Recently "NO SIM CARD" notification has occurred a few times. REBOOT

-Pen Detached warning no longer happens.

-Landscape rotation frequently doesn't work, often requires REBOOT to correct.

-Google Maps frequently just stops navigating, not a crash. If you're not watching the phone you'll miss that it stopped navigating. Like canceling the navigation.

-Black screen upon unlocking, pressing HOME or POWER button does nothing, screen remains black, but BACK and MENU buttons illuminate. REBOOT.

-RANDOM REBOOTS, my favorite.

-Many applications that worked flawlessly before now have problems.

The above issues DID NOT exist until AFTER the Marshmallow update.

I spend more time than ever REBOOTING and its seriously frustrating, especially after spending well over $700. My experiences with Samsung have been increasingly negative over the past few years. If I can't get some or most of these items resolved, I believe this will be the last Samsung device I ever purchase.

I look forward to your help in these matters.

Unrelated to the UPDATE, the screen-side camera lens is coated in dust, basically unusable, due to poor seal around screen and device body. This alone constitutes a replacement device, as this appears to be a common problem with the NOTE 4.

So, This has been very quiet. I did a lot of tinkering trying to fix the problem, and I've noticed some relief (although not a complete fix). Unfortunately I am not precisely sure which part fixed it but FWIW here is what I did:

1) Samsung Smartswitch carried over my bluetooth devices when I switched phones months ago. I deleted most of the all of the paired devices and re-paired only two of them again when I started noticing the bluetooth drain. It seems that Smartswitch had written bluetooth pairing information into a file the the phone was still using to pair devices (including the ones I had removed and not paired again). Until I fully paired every single device again, and unpaired them all again it was still looking for some of the unpaired devices. After a complete unpair, re-pair, unpair, then I could pair a sub-set without issue. I long thought the devices were deleted (and don't show on the list)...but apparently something was going on behind the scenes as I started getting tons of bluetooth pairing requests from devices that were not paired anymore.

2) I used All-In-One Toolbox's, Boot Speed-up to turn off some items I believed were unnecessary. This is much like Debloater for those familiar, but this you can do from the phone itself. In the system category (most likely the issue), I disabled: ANT HAL service, Amazon Kindle, Beacon Manager, BluetoothTest, BBCAgent, Bluetooth Share, com.Verizon.vzwavs, Cloud, DT Ignite, Gear VR Service, GameMode, Instagram, KnoxFolderContainer, KLMS Agent, KnoxAppsUpdateAgent, KNOX SetupWizardClient, KNOX, My InfoZone, NFL Mobile, Peel Smart Remote, SamsungDLPService, Support & Protection, TalkBack, Verizon Store Demo Mode, Verizon Login. I fortunately don't need Knox like some enterprise folks do...otherwise you will need to leave those.

Fortunately since these changes, my BT drain has stayed <15%....and I have not seen the 40+% numbers like before. Not a total fix, but apparently there is something here that is causing problems. Would be interesting to see if all of us with problems used Smart Switch ahead of having problems.

" All-In-One Toolbox's, Boot Speed-up" don't you need root for that?