New Note 4 marshmallow Update issues

[nealgordon]

After the Update, battery drain is faster than before and Bluetooth is now the highest power user. Also, in Gear app, I cannot use the AutoLock off function, which allows the phone to de-activate the screen lock when in close proximity to my Samsung Neo 2 watch.

Anyone with a thought on a fix?

Thanks

[Ericb1973]

Be aware after the update "power saver mode" was turned off. I had to reactivate it on mine. for the watch go under settings/security/advanced/smart lock. that should pull up your trusted devices and trusted places.

Hope these Help

[nealgordon]

THanks, I would never have gone that deep to look for those. The Power Saver has helped some. I am still getting heavy Bluetooth poser drain and the De-Activation setting in Gear is not accepting; Its like it is stuck in a loop. I'll call Larry and Sergei to let them know and have them send me a patch.

[vzw_customer_support]

Having a battery thatkeeps you in business for as long as possible is important. We can definitely help extend that time with these great tips:http://vz.to/1r8weuh

JosephT_VZW
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[nealgordon]

Thank you for responding as a representative of Verizon. I would prefer that my service provider - the company that issued the update - instead test software enough to find the major faults in the software they issue. This shouldn't be a matter of user tweaks, but rather an issue of software and OS's that work BETTER than the previous version, not worse. We waited for this to be released, but I gladly would have waited longer for an update that improved my phone. It really shouldn't be that difficult, but your company seems to miss that point.

Where do we go to lists all the bugs (that never should have been) so that you company can issue a patch ASAP?

Thank you

[vzw_customer_support · Accepted solution]

nealgordon,

I rely on my battery everyday, I wouldn't be able to function with battery issues. I am confident we can get this resolved. I reached out to Samsung Support and we currently don't have any known issues with the Marshmallow software update for the Note 4. What we have to do is find the root of the problem and fix it. What happened when you did the Extended Battery Life link? Did it help?

There were some reports regarding battery drains but they had all different issues and most of them were related to apps that needed updates or didn't configure with Marshmallow. Make sure all your apps are updated. You can also put your phone on Safe Mode for a few hours and test it. This will help determine if a third-party app is causing the issue. Here's the link: http://goo.gl/7wkDUk.

Keeps us posted.

RyanC_VZW
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[The_Sim]

uh oh, more battery issues again? sounds like I'm going to stick with 5.1.1 for the foreseeable future...

[vzw_customer_support]

The_Sim, we don't want you to fear your software updates. In most situations everything goes as it should and customers benefit from new features and improvements. As each phone is customized differently and can have different apps or functions that can have an negative effect on the result of the update. Other times the instal of the update goes wrong. In both cases we help troubleshoot the solution.

JoelR_VZW
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[l5858]

I am seeing the same problem. Last several days BT usage of the battery has averaged 35%. I use Android Wear so turning it totally off is not really an option.  What I have noticed is, periodically turning BT off then on seems to help some. It seems like it gets stuck scanning or trying to connect to a device that is not present.  The longer BT is on the worse it gets.  I'm trying to toggle BT off/on about 3-4 times a day and it seems to be better; but this is not a reasonable long term fix.  For safety driving, and for connected items like Android Wear, BT needs to work right....and this should have been caught in testing (I used to do beta trials for cell phones and if decent trials happen, these items are found).

I had plenty of problems with BT on 5.1.1 where it would drop out, and found that coincided with high phone/CPU temperature (either being from charging or a runaway app like Facebook).  Since March my Note 4 HW has been swapped 4 times, batteries replaced twice, etc ! Now with the move to Marshmallow, I'm concerned why I'm seeing this behavior with BT eating the battery, much like the 5.x OS was doing on the Note 4 previously (albeit not as bad). 

[l5858]

To be clear, when I say toggling helps, it took the BT battery use from up to 42% and dropped it down to 23%...but that is still excessive (I used to average 4% on the 5.1.1 release).

I know in all likelihood the following will be the story...given how fingers got pointed in my prior battles with Lollipop.

1)  VZW will say they tested the software and didn't see this problem. I'm not sure if the testing really covers this...but if the test had decent sample size it would have been found.

2) VZW will point the finger at Samsung as they built the software.

3) Samsung will point the finger at Google claiming they just passed the software along...which I know is not totally true because they customized it and should have tested it .

4) Google will most likely not respond to this except to potentially address in a next release (if it is their bug)...and who knows how long that will take. 

BOTTOM LINE -  VZW has tried swapping units, but when the software is bad, they should never have accepted it in the first place. Frankly, VZW needs to pressure Samsung by stop selling their products until they fix the horrible quality of HW/SW of late (on 4th replacement unit since March). Samsung never takes any responsibility, plays the blame game and forgets its customers. Note 4 users have dealt with enough problems with the horrible 5.x software builds.  I'm basically done with Samsung after this (seen their quality go into the toilet), and VZW is losing its position in my list as well the longer this goes on.

[vzw_customer_support]

I5858, let me assure you that thorough testing is done prior to releasing any updates. Does it only drain quicker when it is connected to the Android Wear Device? Have you tried to un-pair and repair the device at any point? What kind of Android Wear Device do you have?

AlbertoR_VZW
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[l5858]

When I have disconnected my Android Wear (Moto 360) device, and the Bluetooth drain is still excessive. I have paired and unpaired already once to no avail.  Bear in mind my Phone HW was just replaced a few days ago and also factory reset after the Marshmallow update....so I started with a very clean slate and still see Bluetooth drain as excessive. The other user mentioning the issue has the Samsung Gear and sees the same, so I think we can set the wear devices aside as the culprit...the problem started with Marshmallow. 

[l5858]

So, I totally removed all bluetooth devices including wear for half a day. I noticed that the BLE scanning appears to be on still. Tried to turn that off, and it still appears to be running in the background.    I added the devices back one at a time to see if there was any difference, and there was not. Everyday Bluetooth is still taking 20-45% of my battery....so there is definitely a problem still. 

[The_Sim]

has anyone tried updating to the latest patch that was released a few days ago? did you notice any improvement with the previously seen issues? thanks

[Paul_K_74]

Yes, I have the first and then the second marshmallow update a few days ago, and the Bluetooth issue is still there.

I'd love to attach the Screenshot I have of this from my phone, especially where it goes from 40% to dead.

While bluetooth has been running for 17d since the last full charge that was at 8am... but this piece of crap website keeps telling me to login from the phone, in a never-ending loop of logins, searches and page refreshes.

so. yeah.

[Tfulmore]

I've been having the exact same issues. I also booted the phone into safe mode where i noticed that bluetooth doesn't work at all. I am sure its the OS and they are too. They just don't give a [removed] about fixing the problem. I believe these issues are created on purpose to keep you buying the latest phones!! Big Buisness=

Profanity removed as required by the Verizon Wireless Terms of Service

Message edited by Verizon Moderator

[l5858]

Tfulmore - I can relate very well to your frustration.  Every release of late has had problems.  While testing is never perfect, these issues should have been caught...especially with the bluetooth and battery drain issues on the 5.x and now 6.x releases. 

VZW - I really tend to agree with Tfulmore that once the phone has been sold, there is no consideration for the customer who is stuck with a poor product. VZW might want to blame Samsung and Google...but the fact is I/we are your customers and we are not being treated properly by you and your vendors. Further, your claims to test software beforehand do not hold water when we keep finding such glaring bugs like these in every release. Speaking as someone who has had hardware replaced 7 times since getting this model 1.5 years ago (4 of those times in the last 3 months)...I think it is very reasonable to say quality is very poor and I as the customer have to bear the brunt day in and day out.  The fact that VZW doesn't say anything concrete and just gives platitudes does not make me want to remain a customer. I want VZW to say this problem is real (as many of us experience it), and that something is being done to actually get it on a speedy path to fix it.

[TJESTE01]

What is the latest patch? I checked just now and have only seen the main 6.0 update.

Is the patch 6.0.1?

[vzw_customer_support]

TJESTE01,

Being up to date is always important! We want you to have the latest and make sure everything runs smooth. You can find the latest software information for your phone at http://vz.to/29f5P58

AndrewT_VZW
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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[The_Sim]

OK VZW community, I finally upgraded to 6.01 on my Note 4 this morning (CPF3) from 5.1.1 and the only problem I have with it so far is the ugly new colors of the folder icons! I did *NOT* factory reset before or after. I did boot into recovery and wipe the cache partition BEFORE running the upgrade. *STRONGLY* recommend you keep the device plugged in during the whole process, as it is incredibly CPU intensive and will seriously ravage your battery otherwise (for those of you with "device keeps rebooting at 20%" problems -- you need a replacement battery, $4.99 on ebay). So far now after a few hours, battery usage is showing low and normal (bluetooth, etc) and Task Manager shows 1.80GB free RAM at startup, perfectly normal for my device.

[l5858]

The_Sim - Keep your eye on battery use for several days and see what happens.  The first day or so my drain was pretty normal, then Bluetooth became a runaway user and has been ever since. Hopefully your luck holds out...since every other release they usually tell you to factory reset...and that burned me on the 5.x releases many times.