New S8- can't hear the other person

grandmaJ
Newbie

I bought this phone a week ago.  I can not hear the person on the other end. I have tried everything.  The speaker works fine.  Is the phone defective ? 

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bd94s10
Specialist - Level 2

Do you have a case on the phone? Just curious. If so I'd take the care off and see how it works.

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