New update bricked my phone, when will an update be released to fix the broken update?

Question

I was a faithful HTC customer, then I decided to switch to Samsung which I now love. But yesterday the new update bricked my S6 Edge Plus, when will an update be released to fix the broken update? I am very upset that I had to go a day without a phone while a replacement was shipped because of a glitchy update. I work in IT and we test all our programs and updates before release and we already have fixes in place for any hick-ups. I am disappointed in Verizon and Samsung at this point.

Verizon_Support · Accepted Answer

MsKesha83, Software updates are great security enhancements for your phone. We're disappointed that your update didn't go so smoothly. Here are some tips for future updates: http://spr.ly/6588BYROy.
TrinetteWW_VZW
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