No Samsung find my mobile on galaxy s7 edge

[Greggpru22]

I was looking for my Samsung remote controls in security settings and it seems verizon has removed it , I loved this feature on my s6 and wasn't very happy to not see it on s7.

[vzw_customer_support]

Having the right security settings for any phone is great to have Greggpru22. We want to help find these settings for you. Just to be sure, were you referring to the Find My Mobile service Samsung provides? Here’s a link to help ensure we’re on the right page http://bit.ly/1LCsCui . If not, please give us more details on the remote controls you're looking for.

StevenM_VZW

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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[Greggpru22]

Yes it is

On Mar 21, 2016 9:31 PM, "Verizon Wireless Customer Support" <

[Greggpru22]

This is the settings on the phone itself.

l.

[ljbar]

According to Samsung customer service, this feature was removed by the carrier, aka Verizon.

To clarify, there is no way to access Settings > Security > "Find My Mobile" settings on the S7 Edge phone, because Verizon chose to disable it for some unknown reason.

I think Greg and myself and probably others, would like to know why this feature was removed, and would like to have it back.

[ccucinelli]

I agree. Why not enable Find My Mobile? Please enable.

[bearone21]

are you folks using verizon protection service??

[Greggpru22]

Yes , but it does not have the capability to remotely enable the gps on the phone like find my mobile.

[bearone21]

i don't recall ever being able to remotely enable gps,it's got to be on to find it.

[Greggpru22]

With FMM as long as mobile data or WiFi is on it enables location for a second on its own. I just tried it on my s5 and if you have the pull down menu open you see location switch on for a second.

[Greggpru22]

Unfortunately Verizon total protection is not capable of this function which is why I and I'm sure others want find my mobile back.

[bearone21]

with that 1 sec hit, do you really think it'll be that easy to find if you really lose it.

[Greggpru22]

I misplaced my s5 and 6 about a dozen times and always found it and never kept location on , so my answer is yes .

[bearone21]

well i guess if it shows starbucks or a restaurant, etc, it would be easier.

[vzw_customer_support]

Greggpru22, keeping your phone safe is something we all worry about these days. The S7 is no different. Please follow these steps to register and activate the device for the Find My Mobile service:

1. Ensure you're signed in with your Samsung account.
Note To add a Samsung account, navigate: Apps > Settings > (Accounts) Add Account > Samsung account then follow the prompts.

2. From a Home screen, navigate: Apps Apps icon > Settings > Lock screen and security.

3. Tap Find My Mobile.

4. Enter the Samsung account password then tap Confirm (located in the lower-right).

5. Tap Remote controls switch to turn on Switch On icon or off Switch Off icon.

6. Tap Google location service to turn on or off.

7. Tap Reactivation lock to turn on or off.
Note Reactivation lock prevents the missing device from being reactivated.
Note The reactivation lock must be turned off before a warranty return.

8. From the Reactivation lock prompt, tap OK.

You may also Google your phone by following the steps at http://spr.ly/6583BcqBf.

LorenB_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the ?Correct Answer? button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

[Greggpru22]

The remote control setting is not avaliable on the s7 , I am familiar how to set it up I have been using it since my s5.

[Greggpru22]

The remote control setting is not there.

On Apr 9, 2016 5:17 PM, "Verizon Wireless Customer Support" <

[gwan0001]

What about using the google/andoid security? As long as you have a google acct and gps is on in the phone you can sign into your google acct and locate the phone, wipe it and alarm it.  Android device manager.

[vzw_customer_support]

Gwan0001,

I see that their were many replies to assist you in locating the device. I wanted to check back to see if you have had any success in finding the phone? If not, I was wondering if you were able to check in with Samsung to locate the device? http://spr.ly/6583BcqBf

VeronicaM_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the ?Correct Answer? button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

[gwan0001]

Umm, i wasnt the original poster.  I didnt lose a device.  Sooo, what are you talking about?

[GULLICKS]

Has there been any update to this question?  Find My Mobile is an important function and should be enabled on all Samsung phones.  It is the only way that I've found to locate your phone if location services are turned off.  Removing this service is unreasonable. Verizon: please enable Find My Phone!!!