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No memory to install new apps or update old ones

I keep getting a message to uninstall apps in order to get more memory in order to update existing apps or install new ones. I can't seem to uninstall some of the apps (the ones I don't want!). I have uninstalled apps I don't want and even some I wanted because I needed to make room for a new app. But, this happens all the time and I constantly get the message that there is no room to update apps. I'm not sure if I have a sim card nor if or how this would work if I had one. Can anyone out there please help? It is so frustrating. I tried calling Verizon but can't get through their firewall! I am at my wits end. Please remember I can follow directions if told where to find stuff. So many directions say go to ??? and I have no idea how to get to ???. Thanks in advance. Andrea

Comments

Ann154

Have you cleared the application cache for all the applications? Have you deleted the downloaded files you don't need anymore? Move pictures to the SD card or your computer to free up space on the internal memory space?

kathy65793

Not sure with the S4 but with most Samsung phones if you use Volume up-power home this will put you in recovery mode. Once there if you use the volume down it will get you down to clear cache partition. Tap power key use the volume button again to say yes then power again. This will clear out all the old files on your phone which it does not use. It will not mess with any of your phone settings but could clear out a lot of space especially if you have never done this before.

Verizon_Support

AMKaloha,

Memory issues can have many ways to find a fix, so let's check that out. Just like Ann154 and kathy65793 mentioned, phones can store temporary files through normal use, so it's good to clear that out occasionally. Check out this link to clear out app cache on things you do not use (the "All Cached Data" in particular should be most helpful to you): http://vz.to/2ElkRGs .

Check out other parts of your phone as well, such as the Photo Gallery, as those can fill up memory over time as well. A microSD card (up to 64GB) can be used with your S4, and that would be a great way to move applications and other things away from your phone. Let us know how that goes for you, and we can keep going as needed.

RussellM_VZW

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

AMKaloha

Thanks for your reply however -- the http;/vzto/2ElkRGs gives the error "An
unexpected error has occurred" so I can't get to it. Any other
suggestions?

Andrea K

Ann154

Clear App Cache - Samsung Galaxy S 4 mini | Verizon Wireless

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