No mobile data after update today

ouhaweroih
Newbie

So I accepted the Verizon update this morning on my S3. Now I can't get any mobile data. The cell bars show up on the top of the screen but  no 4G/3G/1X indicator. Reboots, turn on/off mobile data, nothing. Wifi works. Anybody else get the same problem? What should I do about this?

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tikibar1
Community Leader
Community Leader

Try turning off the phone, removing the SIM card (be careful not to touch the gold contacts), waiting a few minutes, then reinserting the SIM card and turning the phone back on.  Wait a few minutes for the phone to re-establish a network connection.  If that doesn't work, you may need a new SIM card (they're free at your local Corporate Verizon store).


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ouhaweroih
Newbie

That did it. Thank you!

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tikibar1
Community Leader
Community Leader

You're welcome; glad it worked.

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