Having a problem with samsung galaxy s5. Can receive calls but can't hear or be heard unless on speaker. Same problem with voice mail. Ear phones seem to work. Would appreciate any help.
The Galaxy S5 is one of my favorite smartphones Noble1. We definitely want you to be able to enjoy the sound quality on the S5 when you need to. When did the issue start happening? What changes, if any, was done on the S5 that may have contributed to this issue? Can we assume that there isn't any physical/liquid damage on the device?
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I am not aware of any changes being made. I first noticed it about a week ago. Phone has not been dropped or wet. Outside of this problem it's in excellent condition. I've tried pulling battery and card, cleaning mic, headphone, charge holes. Soft reboot so files weren't lost. Checked Bluetooth is off and numerous other things. Took to verizon store who said it's probably a bad top speaker.
Sent from my Verizon Wireless 4G LTE smartphone
I'm impressed. You have done quite a bit of troubleshooting 1gambler. Let's take it a step further. Exactly how did you clean the mic and other components ? We want to ensure that there wasn't any unauthorized process done. Also, do you have your info backed up? If so then a factory reset would need to be done on the device and retest the audio before proceeding. http://spr.ly/6587BwOjh
Just used canned air to blow out dust. I used reset settings before to reboot. As far as backing up files, under backup and reset I have backup my data and auto restore boxes checked. Is there anything else I need to do to protect files?
