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Not connecting to mobile network

nehpets99
Enthusiast - Level 2
‎10-01-2013 01:22 PM

For a few days I figured something was a bit off but for sure today I discovered that my S3 isn't connecting to any mobile network.  It connects to WiFi fine but I don't get 3G, 4G, etc.

I have a 2GB plan and I've used 80MB so it's not that.

Help!

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Ann154
Community Leader
Community Leader
‎10-01-2013 01:31 PM

Is the mobile network radio turned on? What is the network type and signal strength in dBm that you are connecting to?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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nehpets99
Enthusiast - Level 2
In response to Ann154
‎10-01-2013 01:36 PM

Mobile data is on.

Network mode: CDMA/LTE/EVDO

Signal strength: -93 dBm, 1 asu

I switched it from Global to CDMA/LTE and the strength changed to -113dBm, 27 asu

I've never had a problem getting 3G/4G at work (which is where I currently am).

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Ann154
Community Leader
Community Leader
In response to nehpets99
‎10-03-2013 01:20 PM

You should keep the network set at LTE/CDMA.

Is the signal different inside vs outside?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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nehpets99
Enthusiast - Level 2
In response to Ann154
‎10-03-2013 01:22 PM

Not really.  I think I looked at it yesterday while outside just for kicks and it was around -120s.

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demmo86rt
Champion - Level 3
In response to nehpets99
‎10-04-2013 12:17 AM

That's not good at all, sounds like you are in a very low signal area.

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nehpets99
Enthusiast - Level 2
In response to demmo86rt
‎10-04-2013 04:08 AM

I used 80MB of data over 4-5 days before this happened (that's normal for me) in the exact same location (in the 10 months I've had mobile data, coverage has been great).  A coworker is in the exact same location, using the exact same phone, on Verizon and he gets data just fine which leads me to believe it's an issue with my phone.  When I got to work I'll see his signal strength.

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nehpets99
Enthusiast - Level 2
In response to nehpets99
‎10-04-2013 06:09 AM

My coworker is showing -115dBm 25 asu.

I'm showing -118dBm 22asu

He can access the mobile network, I cannot.  We're both using S3s with Verizon.

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breezex
Specialist - Level 3
In response to nehpets99
‎10-04-2013 06:52 AM

Try this to see if you can force your phone to reconnect to the network and update network location, etc.  Take out your SIM card and leave it out for 5 minutes, put it back in and reboot your phone.  Are you able to send and receive data?

If this doesn't work then try a new SIM card from Verizon.  They're free from Corporate Verizon, but independent retailers may want to charge you, so always go to a Corporate Verizon Store or call Verizon Customer Service..

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nehpets99
Enthusiast - Level 2
In response to breezex
‎10-04-2013 07:37 AM

Did that about 2 hours ago and there was no change.

Half hour ago I'm showing 3g service.  All's well that ends well?

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demmo86rt
Champion - Level 3
In response to nehpets99
‎10-04-2013 05:25 PM

Also try cycling airplane mode.  This forces the phone to reconnect to the network and may help.

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nehpets99
Enthusiast - Level 2
‎10-03-2013 01:13 PM

Bump.  Anything?

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