An Accepted Solution is available for this post.

Not receiving incoming calls

Amy_M_77
Newbie
‎09-08-2016 04:32 PM

It's been 2 days. I receive text, and I can call out. But no incoming calls. And I've gotten numerous texts saying they tried to call.

Labels (2)
Labels
2 people had this problem.
0 Likes
Reply
5 Replies
An Accepted Solution is available for this post.
vzw_customer_support
Community Manager
Community Manager
‎09-10-2016 04:44 PM

Being able to receive calls on your wireless phone is imperative, Amy.M.77. Help has arrived! What happens when someone attempts calling your number? Is the calling party able to leave a voice-mail?


ChrisM_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the ?Correct Answer? button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

0 Likes
Reply
An Accepted Solution is available for this post.
CHRKUR2016
Newbie
‎09-10-2016 05:14 PM

Same issue.  I transferred my old land line # to my new Verizon smartphone acct. The conversion is complete .... EXCEPT that I don't get calls;  I can only make calls.  Is this a "conversion" timing issue with my previous (being cancelled) landline provider?

When people call me now, the call still goes to my house, not to my cell phone.

0 Likes
Reply
An Accepted Solution is available for this post.
vzw_customer_support
Community Manager
Community Manager
In response to CHRKUR2016
‎09-12-2016 05:51 PM

CHRKUR2016 We are happy to learn you transferred your landline over. If you received a notice that the port-in is complete, you should power cycle the phone (on/off). This will allow the phone to reset and you should receive calls. Please keep us posted.

DoloresK_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the ?Correct Answer? button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

0 Likes
Reply
An Accepted Solution is available for this post.
CHRKUR2016
Newbie
In response to vzw_customer_support
‎09-12-2016 05:59 PM

DoloresK_VZW  -  Actually, I think it was just a timing issue.  The conversion from my old land line company was not complete, so I was able to use my smart phone for outgoing calls, texts, emails etc, but this morning (Monday) I turned on the phone and tested it and finally incoming calls were working, too. So it's all working.

Thanks

0 Likes
Reply
An Accepted Solution is available for this post.
vzw_customer_support
Community Manager
Community Manager
In response to CHRKUR2016
‎09-14-2016 06:06 PM

CHRKUR2016


I'm so happy to hear everything is running as it should be now! We want nothing but the best for you. If there's anything else you need, please don't hesitate to reach out. We're always here for support: http://vz.to/1TNjg0M


RuthF_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the ?Correct Answer? button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

0 Likes
Reply